Gestionnaire régional supervisant audits, franchisés et performance financière des restaurants Foodtastic à Montréal. Développement des équipes, sécurité alimentaire et ouvertures de nouveaux restaurants.
About the role
- Technical Operations Lead overseeing service health, incidents, and continuous improvement for CanadaHelps’ charity-giving platforms. Leading technical operations teams and cross-functional initiatives across product, engineering, and support.
Responsibilities
- Own the day-to-day effectiveness and health of Technical Operations across B2B, D2C, CHE, and internal tools
- Act as a senior escalation point for complex technical, product, and operational issues
- Monitor operational trends, recurring issues, escalations, and customer-impacting problems
- Coordinate Technical Operations’ participation in significant incidents, including escalation, communication, documentation, and follow-up
- Partner with Product, Engineering, DevOps, QA, Data, and customer-facing teams to provide customer and operational insights
- Identify customer and operational pain points and translate them into problems, requirements, or improvement opportunities
- Manage weekly and bi-weekly meetings with QA, DevOps, and Product teams
- Participate in product discovery, planning, testing, releases, and post-release evaluation
- Analyze Salesforce cases, Jira activity, Aha! Ideas, incidents, and recurring issues to identify trends and improvement opportunities
- Lead initiatives to simplify, standardize, automate, or eliminate inefficient processes
- Identify and escalate operational, customer, financial, privacy, fraud, compliance, and technology risks
- Support escalation paths, decision frameworks, contingency plans, operational controls, and post-incident reviews
- Own Technical Operations documentation, processes, training materials, and knowledge resources
- Identify knowledge gaps and improve internal enablement and customer self-service
- Lead, coach, and develop the Technical Operations team
- Support recruitment, onboarding, performance management, and professional development
- Partner with senior and cross-functional leaders on strategic operational and technology initiatives
- Assess operational implications of organizational, product, and technology changes and support change-management plans
Requirements
- 4–5+ years of experience in technical operations, technical client services, business operations, digital operations, technology, eCommerce, SaaS, or a related environment
- Minimum 2 years of experience in a supervisory or leadership role
- Experience working cross-functionally with Product, Engineering, QA, DevOps, Data, Customer Support, Customer Success, or similar teams
- Experience investigating complex issues and coordinating resolution across multiple stakeholders
- Experience identifying process improvement opportunities and translating them into practical operational or technology solutions
- Strong technical aptitude and ability to understand complex systems, workflows, integrations, and dependencies
- Experience with Jira, Salesforce, and Google Workspace
- Strong analytical and problem-solving skills
- Strong verbal and written communication skills
- Ability to influence stakeholders without direct authority and advocate for customer and operational needs
- Strong prioritization and judgment
- Continuous improvement mindset, including automation, AI, self-service, and technology
- Experience leading or coordinating projects, initiatives, incidents, or other cross-functional work is an asset
- Familiarity with Agile product development and collaboration with Product and Engineering teams is an asset
Benefits
- Flexible, inclusive environment
- Growth, ambition, and shared success
- Remote work arrangement
- Potential in-office team collaboration in Toronto
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Gestionnaire régional supervisant audits, performance financière et sécurité alimentaire des restaurants Foodtastic. Développement des franchisés, managers et équipes pour améliorer les résultats opérationnels.
Desjardins IT operations analyst coordinating infrastructure quality assurance, systems delivery, and complex issue resolution. Supporting business solutions, networks, databases, and management standards.
Senior Associate analyzing mission - critical operations and planning challenges for PwC Canada clients. Building quantitative models and digital improvements across supply chain, capacity, inventory, and risk.
Senior Support Operations Manager unifying Systems, WFM, Quality, and Training at Ashby, a company building hiring software. Driving operational rigor, efficiency, and customer self - service.
Payroll and rewards lead managing global payroll, benefits, HRIS, and people analytics. Supporting APPLY’s AI - powered customer experience consultancy across international consumer and entertainment brands.
Customer Operations Manager leading Aspire Software’s support and professional services teams. Optimizing SaaS customer experience, onboarding, service delivery, and AI - enabled workflows.
Clinic operations manager leading patient service teams and optimizing medical office performance for TELUS Health. Supervising staff, improving processes, and supporting exceptional healthcare experiences.
Partner operations supervisor leading reservation support for Pursuit’s hotels, attractions, transportation, and dining businesses. Coaching teams, managing workflows, and resolving travel - partner escalations.
Senior People Operations Specialist resolving complex HR operations inquiries at Sun Life, a financial security and health company. Managing HR data, compliance, reporting, process improvements, and cross - functional projects.