Senior People Operations Specialist resolving complex HR operations inquiries at Sun Life, a financial security and health company. Managing HR data, compliance, reporting, process improvements, and cross-functional projects.
Responsibilities
Serve as a subject matter expert on HR policies, processes, and systems
Respond to and resolve complex HR inquiries related to employment life cycle transactions
Escalate cases to management as needed
Ensure accurate and timely entry of employee data within HRIS and other systems
Perform regular audits to maintain data quality, compliance, and consistency
Identify and drive opportunities to improve HR processes and streamline workflows
Implement process enhancements and document standard operating procedures
Collaborate with HR Business Partners, Payroll, IT, Benefits, and other teams
Generate and analyze HR reports
Ensure HR processes adhere to company policies, data privacy standards, and relevant labor laws
Assist in training and mentoring team members
Participate in HR Shared Services projects, including system upgrades, policy rollouts, and change initiatives
Support project planning, execution, and employee communication
Requirements
Strong understanding of HR operations
Excellent analytical skills
Ability to collaborate effectively with cross-functional teams
Knowledge of HR policies and procedures
Customer service skills
Technical proficiency
Bilingualism in French and English, both oral and written, is required
Attention to detail
Organization
Problem-solving skills
Benefits
The opportunity to move along a variety of career paths with amazing networking potential
Flexible Benefits from the day you join to meet the needs of you and your family
Inclusive and respectful environment
Employee well-being support and positive work culture
Hybrid work flexibility, with the choice to work from the office and virtually
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