Bilingual Senior Operations Specialist

Posted 4 hours ago

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About the role

  • Senior People Operations Specialist resolving complex HR operations inquiries at Sun Life, a financial security and health company. Managing HR data, compliance, reporting, process improvements, and cross-functional projects.

Responsibilities

  • Serve as a subject matter expert on HR policies, processes, and systems
  • Respond to and resolve complex HR inquiries related to employment life cycle transactions
  • Escalate cases to management as needed
  • Ensure accurate and timely entry of employee data within HRIS and other systems
  • Perform regular audits to maintain data quality, compliance, and consistency
  • Identify and drive opportunities to improve HR processes and streamline workflows
  • Implement process enhancements and document standard operating procedures
  • Collaborate with HR Business Partners, Payroll, IT, Benefits, and other teams
  • Generate and analyze HR reports
  • Ensure HR processes adhere to company policies, data privacy standards, and relevant labor laws
  • Assist in training and mentoring team members
  • Participate in HR Shared Services projects, including system upgrades, policy rollouts, and change initiatives
  • Support project planning, execution, and employee communication

Requirements

  • Strong understanding of HR operations
  • Excellent analytical skills
  • Ability to collaborate effectively with cross-functional teams
  • Knowledge of HR policies and procedures
  • Customer service skills
  • Technical proficiency
  • Bilingualism in French and English, both oral and written, is required
  • Attention to detail
  • Organization
  • Problem-solving skills

Benefits

  • The opportunity to move along a variety of career paths with amazing networking potential
  • Flexible Benefits from the day you join to meet the needs of you and your family
  • Inclusive and respectful environment
  • Employee well-being support and positive work culture
  • Hybrid work flexibility, with the choice to work from the office and virtually

Job title

Job type

Full Time

Experience level

Senior

Salary

CA$65,000 - CA$98,000 per year

Degree requirement

No Education Requirement

Location requirements

HybridTorontoCanada

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