Career Specialist supporting Toronto job seekers facing employment barriers through Springboard's Integrated Employment Services program. Assessing clients, delivering job - readiness workshops, and driving sustainable employment outcomes.
About the role
- Part-time Shift Leader supporting Canna Cabana, High Tide’s Canadian cannabis retail chain. Supervising store operations, staff, sales targets, customer service, and inventory.
Responsibilities
- Provide assistance to store management in supervising and facilitating the daily operations of the store
- Oversee the responsibilities of the Store Manager in the absence of SM or ASM
- Assist in the delivery of key personnel management when on shift and resolve customer service issues as needed
- Provide direction, guidance and instruction to all store associates as required
- Ensure store conditions are consistently upheld to established standards
- Assist in ensuring staffing levels adequately meet business needs when requested
- Act as the sales and customer service leader/role model in the absence of SM/ASM
- Greet and assist customers while modeling exemplary conduct to other staff
- Ensure company policies and relevant legislation are consistently adhered to by all staff
- Handle customer complaints and escalate them when necessary
- Ensure health, safety and security regulations and standards are met on shift
- Achieve sales targets and store-level KPIs
- Ensure employees on shift actively pursue sales goals
- Oversee and assist in inventory management and remain accountable for inventory processes on shift
- Perform other duties as required
Requirements
- Must already have, or be able to quickly obtain, CannaSell SK certification before first day of work
- Completion of high school and College/CEGEP/vocational or technical training required
- Must provide a copy of clean Criminal Background Check prior to start date
- Minimum of 2 years work experience in the retail industry required; Cannabis industry experience preferred
- A valid First Aid certification is considered an asset
- Demonstrated sales and service orientation required
- Excellent time management and prioritizing skills required
- Demonstrated ability to train and motivate staff required
- Skills to monitor and lead by example as required
- Ability to work any shift based on business needs, Monday to Sunday
- Ability to work nights, holidays and weekends and different locations
- Basic office administration skills required
- High level of proficiency with Microsoft Office productivity suite
- Highly effective teamwork skills
- Able to effectively communicate both verbally and in writing with individuals at all levels of the organization
- Strong customer service and troubleshooting skills
- Well-defined sense of diplomacy
- Excellent teamwork and team building skills
- Thorough understanding of applicable health and safety legislation
- Professional, responsive, and positive work attitude is essential
Benefits
- Significant opportunity for growth, experience and learning
- Unlimited bonus earning potential
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