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Career Specialist, Integrated Employment Services
Posted last month
About the role
- Career Specialist supporting Toronto job seekers facing employment barriers through Springboard's Integrated Employment Services program. Assessing clients, delivering job-readiness workshops, and driving sustainable employment outcomes.
Responsibilities
- Conduct comprehensive client assessments using the Common Assessment Tool (CAT)
- Use motivational interviewing to identify barriers and create individualized Employment Action Plans
- Connect clients with stabilization resources and appropriate services
- Meet clients at least bi-weekly, prioritizing in-person meetings
- Coordinate tailored employment strategies with internal teams
- Support clients during employment activities such as interviews
- Facilitate resume writing, interview preparation, job search, workplace expectations, and skills development workshops and sessions
- Refer clients to community resources, certifications, and training programs
- Collaborate with Employer Engagement and Retention Specialists
- Follow up with clients and employers to support job retention and satisfaction
- Coordinate accommodations, conflict resolution, and additional supports
- Track retention metrics, feedback, satisfaction, Job Start, and retention KPIs
- Maintain accurate case notes and client records
- Prepare reports on client progress, job starts, and program outcomes
- Collect Proof of Employment documentation and share confidential success stories
- Plan, deliver, and evaluate accessible interactive workshops and group sessions
- Participate in ongoing training and comply with workplace policies and dress code
- Maintain on-camera presence during virtual meetings
- Attend required in-office and offsite activities, travel within the GTA, and work evenings or weekends as needed
- Perform additional tasks supporting organizational needs and program delivery
Requirements
- Post-secondary diploma in social work, career development, vocational rehabilitation, or a related field
- 2+ years in employment counselling, case management, or workforce development
- Proven ability to work with diverse populations and individuals facing employment barriers
- Strong written and verbal communication
- Proficiency in MS Office and case management systems
- Excellent problem-solving and organizational abilities
- Satisfactory VSS, references, and proof of education required for employment
- Ability to work Monday to Friday, 9:00 AM–5:00 PM, with flexibility for evenings and weekends
- Ability to work a hybrid model with at least three in-office days per week and additional onsite presence as required
- Ability to travel within the GTA
- Maintain an on-camera presence during virtual meetings
- Certified Career Development Practitioner (CCDP), multilingual skills, knowledge of local labour markets, and First Aid/CPR certification are preferred
Benefits
- Work/life balance and mental health supports
- Comprehensive benefits package for full-time, permanent staff
- Savings plan for all permanent positions
- Rewards and recognition program
- Career development initiatives
- Social and team building opportunities
- Training and mentorship
- Career development opportunities
- Inclusive and accessible environment
- Accommodations throughout the recruitment process upon request
- Pension plan
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