Interfacility Transport Coordinator processing emergency - care calls and coordinating medical transportation. Supporting Shared Health’s province - wide patient - centered healthcare services across Manitoba.
About the role
- Email Deliverability Specialist helping Customer.io customers reach inboxes through authentication, reputation monitoring, and compliance. Partnering with Support, Customer Success, Engineering, and Product to scale deliverability practices.
Responsibilities
- Act as a trusted deliverability advisor to customers, handling complex cases through to full resolution and leading customer calls when needed
- Audit sender setup and monitor reputation across IPs and domains
- Use SPF, DKIM, DMARC, BIMI, DNS configuration, Google Postmaster Tools, Yahoo Sender Hub, and Microsoft SNDS to diagnose blocklists, spam traps, and engagement drops
- Work through highly technical issues with Engineering and share customer-case trends with Product and Engineering
- Identify acceptable use policy violations and spam complaints and discuss compliance directly with customers
- Keep up with Gmail and Yahoo sender requirements, CAN-SPAM, and GDPR
- Equip Customer Success Managers and Technical Support with knowledge through coaching, documentation, and training
- Improve processes, tools, help content, Academy courses, and proactive customer guidance so deliverability support scales
Requirements
- 2-4 years of experience in email deliverability at a mid-size or large ESP, B2B SaaS company, or marketing automation platform, with exposure to deliverability at scale
- Deep understanding of email authentication (SPF, DKIM, DMARC, BIMI) and infrastructure (SMTP, MTAs, DNS)
- Proficiency with provider data feeds (Google Postmaster Tools, Yahoo Sender Hub, Microsoft SNDS) and third-party deliverability monitoring tools like Everest, MXToolbox, or similar
- Analytical skill to turn bounce, engagement, and blocklist data into clear recommendations
- Working knowledge of email compliance and acceptable use standards
- Experience building or improving processes, documentation, or training that help a support or deliverability team scale
- Excellent written and verbal communication, including comfort leading customer calls and simplifying technical concepts for any audience
- Located in the United States or Canada
- Bonus: participation in deliverability communities (M3AAWG, ESPC, or similar) and experience partnering with Customer Success teams
Benefits
- 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
- 16 weeks paid parental leave
- Unlimited PTO
- Stipends for remote work and wellness
- Professional development budget
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Part - time shift leader supervising Canna Cabana cannabis retail operations in Hinton. Supporting store management, customer service, sales targets, staffing, and inventory.
Mobile Mortgage Specialist building a referral - driven mortgage business for TD Canada Trust, Canada’s personal and small - business banking provider. Developing clients through realtor, builder, and financial - planner referrals.
Claims Processing Specialist processing client and employer financial - support claims for WCG, which partners with Canadian governments and agencies. Ensuring compliance, accuracy, quality assurance, and risk escalation remotely.
Environmental permitting specialist advancing renewable energy, gas, and data center infrastructure projects. Coordinating regulatory approvals, environmental diligence, stakeholder engagement, and project compliance.
Footwear testing coordinator advancing Arc’teryx technical mountain footwear through product testing. Collecting athlete feedback and data to guide design, development, and validation decisions.
Mobile Mortgage Specialist developing Calgary mortgage business for TD Bank. Building referral networks, managing client relationships, and driving sales with flexible home - office work.
Mobile Mortgage Specialist growing TD’s mortgage business through referrals and customer relationships. Building an independent sales portfolio with flexible remote work and TD support.
Email & SMS Specialist owning lifecycle campaigns for Sur La Table, a culinary retail and e - commerce brand. Driving segmentation, testing, AI workflow improvements, and measurable customer engagement.
Field Archaeologist conducting surveys, reconnaissance, and excavations for ERM’s archaeology and cultural heritage team. Field - based work across Vancouver, Smithers, and Whitehorse.