Email Deliverability Specialist helping Customer.io customers reach inboxes through authentication, reputation monitoring, and compliance. Partnering with Support, Customer Success, Engineering, and Product to scale deliverability practices.
About the role
- Interfacility Transport Coordinator processing emergency-care calls and coordinating medical transportation. Supporting Shared Health’s province-wide patient-centered healthcare services across Manitoba.
Responsibilities
- Receive and process requests for medical assistance and medical transportation
- Manage incoming calls and prioritize, coordinate, and work with dispatch agencies on medical response and transportation needs
- Obtain caller information and communicate it to the VECTRS team
- Dispatch information using a variety of digital tools and resources
- Interact with medical personnel and public safety agencies
- Answer and process calls for service and requests for assistance
- Triage the nature of injuries and illnesses
- Monitor and operate communication systems and document essential communications
- Receive, record, and maintain support information for each case
- Process low-acuity calls and administrative requests, enter information into the computer system, and refer callers to appropriate clinical personnel
- Advise law enforcement and other agencies when their involvement is required
- Receive and provide information from law enforcement, hospitals, agencies, and institutions to the VECTRS Team
- Collaborate with co-workers to promote efficient departmental, program, and regional operations
- Promote a safe environment and adhere to Workplace Safety and Health Regulations and Policies
- Participate in fire prevention, disaster preparedness, safety, health, and evacuation programs
- Serve as a resource to staff and other health care professionals
- Maintain and update professional skills through continuing education
- Provide mentorship and training to team members
- Participate in committees and regular staff meetings
- Perform other related duties as required
Requirements
- Degree/Diploma in a relevant health care or health sciences related discipline from an accredited education institution
- A combination of education training and/or experience may be considered
- Active member in good standing of an associated regulatory body as appropriate
- Experience in a call center environment is highly-desirable
- Knowledge or experience working with Emergency Department Information Systems (EDIS) is an asset
- Knowledge of Emergency Medical Service/medical transportation communication and operations is an asset
- Strong interpersonal and communication skills, both verbal and written
- Typing/Keyborading skills at 35 wpm
- Ability to multi-task
- Ability to work as part of a team and independently
- Ability to respect and promote confidentiality
- Competent in Windows based computer programs
- Strong organizational, decision-making and problem-solving skills
- Ability to respect and promote a culturally diverse population
- Working knowledge of the provincial geography
- Ability to work Days, Evenings, Nights, Weekends and General Holidays
- Current satisfactory Criminal Records Check, including Vulnerable Sector Search
- Current Child Abuse Registry Check
- Current Adult Abuse Registry Check
- Copy of required licenses/certification
Benefits
- Continuing education programs, literature reviews, interest groups, and lectures
- Mentorship and training opportunities
- Accommodations available upon request during the assessment and selection process
- Employment equity and workplace diversity support
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