About the role

Technical Support Specialist providing product training and support via various channels. Resolving technical issues and collaborating with internal teams to enhance customer experience and product quality.

Responsibilities

Provide technical support to customers via phone, email, and in-person interactions.
Conduct training sessions and workshops on product usage, best practices, and troubleshooting.
Develop training materials, including user guides, manuals, and video tutorials.
Assist in resolving technical issues, working closely with engineering and support teams.
Gather customer feedback to identify common issues and recommend product improvements.
Stay updated on new product features and industry best practices.
Collaborate with sales and customer service teams to ensure a seamless user experience.
Maintain detailed records of support requests, training sessions, and customer interactions.

Bachelor's degree in surveying or engineering.
3+ years of experience in customer support, training, technical education or surveying roles.
Strong ability to explain technical concepts to non-technical users.
Excellent problem-solving, communication, and presentation skills.
Ability to create effective training materials and documentation.

Competitive compensation package.
Uncapped Commission incentives for the sales team.
Flexible extended health and dental benefits program.
Group Life, Short term Disability, Long Term Disability, AD&D, and Critical Illness Insurance.
Access to on-line pharmacy.
Company vehicle program for Sales Reps.
Employee Referral Program.
Book Club program (we will buy any book that you feel would be beneficial to assist in your professional development).
Free access to our online courses database.
Exclusive discount offers on shopping, sports, movies, travels and more through Perkopolis.
Preferred rates on some gym memberships.
Preferred rates on personal insurance.
Generous long service reward program.