Bilingual Fraud Agent investigating card and payment fraud for CIBC, a relationship - oriented Canadian bank. Analyzing transactions, resolving scams and account takeovers, and escalating complex cases.
About the role
- RN case manager coordinating care for travelers experiencing medical emergencies at Allianz Partners. Reviewing medical cases and supporting patients in a bilingual French-English global assistance environment.
Responsibilities
- Manage active medical cases and coordinate appropriate patient care according to policy provisions and clinical best practices
- Review medical information, records, and questionnaires to assess cases and support timely clinical decisions
- Collaborate with physicians, healthcare providers, case management teams, patients, and families
- Provide clinical guidance regarding policy eligibility, medical stability, treatment plans, and transportation considerations
- Support patients and families while maintaining high customer service standards
- Assist with medical reviews and provide subject matter expertise to claims and sales teams
- Participate in medical repatriation activities when required, including travel support for eligible cases
- Use AI, machine learning, data analytics, and cloud-based tools responsibly in accordance with data governance, security, and ethical-use standards
Requirements
- University degree in Nursing
- Current registration as a Registered Nurse with the College of Nurses of Ontario
- Minimum five years of nursing experience
- Experience preferably in critical care, emergency room, or similar acute care environment
- Fluency in both French and English
- Exceptional verbal communication skills
- Ability to assess complex medical situations and exercise sound clinical judgment
- Strong organizational skills and ability to manage multiple priorities
- Proven ability to build effective relationships and collaborate with healthcare professionals, clients, and families
- Customer-centric service with empathy, professionalism, and attention to detail
- Dedication to continuous learning and professional development
- ACLS certification required for associates participating in repatriation assignments
Benefits
- Performance-based bonuses
- Merit increases
- Other incentives based on individual and company performance
- Professional development courses and targeted development programs
- International mobility and career progression opportunities
- Work Well health and wellbeing programs
- Flexible work-life balance planning and arrangements
- Health insurance
- Dental insurance
- Vision insurance
- Retirement savings plans
- Paid time off
- Other employee programs
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