About the role

Bilingual Mortgage Solutions Advisor supporting CIBC’s residential mortgage clients through inbound and outbound sales. Managing leads, documentation, approvals, funding, and client relationships.

Responsibilities

Enhance the customer portfolio through inbound and outbound mortgage sales inquiries
Fulfill mortgage leads for purchases, refinances, ports, and early renewal negotiations
Build strong relationships with business partners and clients
Achieve sales targets while maintaining client satisfaction
Answer client questions and resolve issues in accordance with department objectives
Follow up with clients to obtain properly received and signed documentation
Follow up on leads from the call centre, general servicing team, information statements, discharge statements, and mortgage verifications
Stay current on new products, policies, procedures, competition, and mortgage conditions
Explain mortgage conditions and documents to clients
Collaborate with underwriters and advancing partners to ensure mortgages are approved and funded

Experience in the residential mortgage business
Understanding of market conditions, trends, mortgage product knowledge, and pricing issues
Fluency in French and English
Ability to work independently in a private and quiet workspace
Wired internet connection with minimum 15 Mbps download and 10 Mbps upload speeds
Satellite internet providers prohibited
Ability to attend the primary work location within two hours’ notice for business-related purposes
Flexibility to work full-time shifts during contact centre hours: Monday–Friday, 8am–9pm EST and Saturday, 9am–5pm EST
Legal eligibility to work at the specified location and, where applicable, a valid work or study permit
Mortgage underwriting experience is an asset
Digital adaptability and ability to use evolving technologies