Bilingual Fraud Agent investigating card and payment fraud for CIBC, a relationship - oriented Canadian bank. Analyzing transactions, resolving scams and account takeovers, and escalating complex cases.
About the role
- Bilingual Training Specialist developing disability-management curricula, eLearning, and delivery programs for Manulife’s Canadian clients. Supporting recovery, return-to-work, and national training initiatives.
Responsibilities
- Plan, analyze, develop, deliver, and support learning-centric training programs for multiple audiences across multiple locations and time zones
- Create and maintain training curricula and materials
- Develop and support online recorded and eLearning modules
- Identify development opportunities and training gaps through formal needs analysis, measurement, and evaluation strategies
- Provide feedback to learners and leaders
- Track and report training data
- Serve as a subject matter expert in adult learning theories and practices
- Participate in team and department project work
- Assist with coaching and RTIW duties as needed
- Identify training risks and collaborate to initiate risk mitigation processes
- Plan, monitor, and evaluate training success through multiple levels of training evaluations
- Facilitate learning through various strategies and methods
- Research and implement leading-edge training and development practices
- Document processes and procedures on Manusource
- Report directly to the Associate Manager of Training and Development on the National Best Practices team
Requirements
- Disability Case Management experience across all benefits lines; STD or LTD is required
- Fully bilingual in French and English
- Ability to communicate in English and French to support clients from various jurisdictions outside Quebec
- Customer focused with very strong listening skills
- Accountable and seeks win-win solutions
- Highly organized and analytical
- Focus on continuous improvement
- Ability to embrace and influence change
- Collaborative working relationships
- Superior influence, negotiation, and relationship management skills
- Knowledge of agile and change management methods
- Proficient and flexible in balancing multiple changing priorities in a demanding, deadline-driven environment
- Creative, innovative, and technically proficient
- Strong coaching and mentoring abilities
- Knowledge and experience in remote training
- Ability to document and communicate complex ideas in a simplified way
- Extensive knowledge of Disability Management techniques and skills gained through experience in effective Disability Case Management
- Well-developed knowledge of the disability industry
- Analytical, research, problem-solving, and decision-making skills
- Knowledge of adult learning theories and practices
Benefits
- Flexible environment supporting well-being and inclusion
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability insurance
- Life and AD&D insurance
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans
- Pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence
- Incentive programs and incentive compensation tied to business and individual performance
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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