Team Manager in BA/QA responsible for business application management at Alberta Blue Cross. Leading the team towards service delivery excellence through mentoring and process improvement.
Responsibilities
Manage critical business applications and services
Lead a team of Quality Assurance and Business Analysts
Foster continuous improvement and operational efficiencies
Implement change management initiatives
Collaborate with cross-functional teams
Monitor and measure success of improvement initiatives
Conduct performance management of team members
Develop team members through recruitment and coaching
Lead cross-functional initiatives and committees
Requirements
University degree/diploma or completion of a technical institute diploma program
5+ years proven leadership skills including coaching and mentoring
Effective resource management and strategic leadership capabilities
Strong planning, organizing, and prioritization skills
Familiarity with project management life cycle
In-depth knowledge of business analysis and quality assurance methods
Excellent interpersonal and communication skills
Proficiency with Microsoft products
Benefits
Flexibility to work from home
Opportunities for career growth
Recognition for contributions
Supportive work environment fostering wellness and diversity
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