LP
QA Analyst
LinkedIn Recruiter Post
Hiring QA Analyst for hybrid role in Downtown Toronto. Must have 2+ years financial services or fraud experience.
About the role
- Bilingual Quality Assurance Engineer supporting the Manager with testing and validation of applications. Collaborating with various stakeholders to ensure quality and manage risks in the firm's operations.
Responsibilities
- Supporting the Manager, Quality Assurance with testing/validating various applications to manage risks and reduce negative impact to business operations.
- Responsibilities include but not limited to: Planning, designing, leading, participating and executing test scenarios.
- Coordinating deliverables, resolving issues, identifying dependencies and roadblocks.
- Writing, revising and verifying test plans, processes and procedures to confirm the quality of the solution being implemented or upgraded.
- Executing tests including functional, system, integration, regression, user experience and user acceptance testing to manage risks and ensure a positive user experience while promoting user adoption.
- Performing triage, troubleshooting, and analysis of issues to determine nature of the issue and steps to resolve.
- Providing non-production and production environment support assistance when required.
- Providing testing reports to key stakeholders e.g. IT Management, Trainers, project managers and business leads.
- Identifying opportunities and trends. Developing recommendations for review and consideration.
- Ensuring core functionality core application tools/technologies is maintained.
- Supporting the Manager, Quality Assurance in the development and operationalization of the QA Centre of Excellence (CoE) Centre. Development and operationalization includes: Developing and maintaining QA Standards. Providing consultation and informational overview sessions to promote the value and benefits of testing. Meeting with stakeholders to solicit feedback on the testing practice, identifying opportunities for improvement and reinforcing testing best practices. Stakeholders include IT, PMO, VMO, HR, Finance and other business partners.
- Representing Quality Assurance team.
- Vetting and creating knowledge articles and conducting knowledge transfer sessions to relevant team members.
- Ensuring QA activities are appropriately governed and continually assessed to identify potential improvements.
- Maintaining updated knowledge of industry trends and advancements through education, personal research and participation in focus groups.
- Providing advice and recommendations to the Manager, Quality Assurance on opportunities and testing best practices to mitigate risks and promote user adoption.
Requirements
- Extensive experience in QA lifecycle.
- University education.
- Minimum 5 years practical experience with IT principles, testing theory and methodologies.
- Minimum 5 years proven track record in executing test plans, including analysis, script design, execution and issue management.
- Experience in a Professional Service organization is an asset.
- CAST or CSQA certification or equivalent in testing principles is an asset.
- Bilingualism (French/English) is required.
- Exceptional attention to detail with excellent analytical and problem-solving skills.
- Great team player and able to work efficiently and effectively with minimal supervision.
- Good time management skills.
- Ability to handle multiple concurrent pieces of work, and appropriately applying judgment about the prioritization of effort.
- Capacity to handle high pressure situations and tight deadlines.
- Strong organizational, work management and time-management skills.
- Excellent interpersonal, oral, and written communication skills.
- Ability to acquire, apply and maintain a body of knowledge related to the field.
- Exceptional computer knowledge and ability to keep up-to-date with changes in technology and latest information which include:
- Knowledge and experience of tracking applications e.g. Teams/SharePoint, ServiceNow.
- In-depth knowledge of test automation (recommendations and execution).
- Knowledge and experience with remote access technologies including Citrix and VPN.
- Knowledge and experience with Office Suite and document management systems.
- Expertise in one or more of the following: Perl, Java/Java script, Python, C#, PHP, Ruby, SQL, XML, HTML.
Benefits
- Outstanding benefits from day one, including insurance premiums paid by the Firm and wellness and technology reimbursements.
- Competitive compensation, paid overtime and generous time off, including a day off to volunteer and a day off for your birthday.
- A commitment to professional development and growth opportunities for our people at all levels, supported by a culture that fully embraces and encourages two-way feedback.
- Strong community involvement and a commitment to equity, diversity and inclusion.
- A collaborative, cohesive culture that connects lawyers and business teams through collective purpose.
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