Quality Engineer automating testing for Recruit Action’s insurance - sector digital transformation initiative. Validating APIs, integrations, data, access controls, and CI/CD regressions in Agile teams.
BS
Associate Manager, Quality Assurance – Governance
Posted 2 months ago
About the role
- Associate Manager, QA Governance at BioScript Solutions overseeing internal and external audits and ensuring compliance in quality processes. Leading a team and driving successful governance strategies in specialty care.
Responsibilities
- Audit Governance (Internal, External & Client Audits)
- Develop and maintain governance dashboards and KPI packages for audits, CAPA, deviations, suppliers, and commitments.
- Own the Quality Audit Program including risk‑based planning, execution, reporting, and post‑audit governance activities.
- Lead all internal audits, ensuring audit scopes, tools, documentation, and reports meet QMS and regulatory requirements.
- Act as the primary QA lead during external and client audits, managing readiness, evidence compilation, SME coordination, and audit execution.
- Document audit observations with objective, risk‑aligned language and ensure timely, high‑quality responses.
- Govern the closure of audit‑related action plans and CAPAs, verifying effectiveness, sustainability, and escalation of risks.
- Maintain audit governance documentation, schedules, templates, and systemic trend analyses.
- Oversee CAPA and action‑plan governance ensuring problem statements, RCAs, risk scoring, and actions meet quality standards.
- Review CAPA packages for clarity, completeness, effectiveness, and sustainability.
- Track CAPA timeliness, effectiveness checks, recurrence trends, and escalate systemic issues.
- Lead supplier qualification and re‑qualification including risk tiering, documentation review, and assessments.
- Govern supplier performance monitoring, issue escalation, and remediation planning.
- Collaborate closely with Procurement, Operations, Clinical, and Pharmacy teams to manage supplier risks.
- Develop, review, negotiate, and maintain Quality Agreements with clients and suppliers.
- Track contractual quality commitments, deliverables, and evidence required for audits.
- Provide guidance to teams regarding Quality Agreement interpretation and obligations.
- Analyze trends to identify risks and systemic improvement opportunities.
- Present concise governance insights to leadership, clients, and cross‑functional teams.
- Ensure data accuracy, traceability, and integrity in governance systems.
- Serve as a key QA Governance contact for clients, suppliers, and internal partners.
- Support client governance meetings with reporting, metrics, audit updates, and quality insights.
- Lead communications on externally reportable issues and risks to service continuity.
- Lead and coach the QA Governance team, managing workload, performance, and skill development.
- Provides clear direction, sets measurable goals, and holds team members accountable for performance and results.
- Coaches, develops, and supports team members through regular feedback, performance reviews, and career development planning.
- Fosters a high-performing, inclusive team culture that aligns with company values and business objectives. Act as back‑up for the Manager, QA Governance for escalations, governance decisions, and external interactions.
Requirements
- Education: Bachelor’s degree in life sciences, pharmacy, nursing, health administration, quality, or a related discipline (or equivalent combination of education and experience).
- Experience: 7–10 years of progressive QA experience in regulated healthcare, pharmaceutical, clinical, PSP, or GxP environments.
- Experience owning internal audit programs and leading client/external audit activities.
- Experience in CAPA governance, supplier quality oversight, and Quality Agreement administration.
- Skills: Strong knowledge of QMS elements, root cause analysis, and risk-based decision-making.
- Preferred Certifications: ASQ CQA, CQE, CSQP, Lean Six Sigma Green Belt or higher.
- English proficiency is required for this position to effectively communicate with internal and external stakeholders. Bilingualism (French and English) may be required depending on the specific role, location, and the needs of the organization.
Benefits
- Epic Work-Life Balance: Flexible remote work options because we value your time and well-being.
- Growth Opportunities: Committed to fostering a culture of growth, where every team, member is encouraged to pursue new skills, expand their knowledge, and advance their careers.
- Vibrant Culture: Over 1,500 team members across Canada and year over year we manage to maintain an overall above industry engagement score by using a monthly pulse survey.
- Attractive Compensation: Competitive salary, incentive program, and comprehensive benefits package.
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