Spécialiste principal offrant un soutien premium aux hôtes et voyageurs Airbnb au Canada. Gestion de réservations complexes, médiation de conflits et amélioration des opérations de soutien communautaire.
About the role
- Senior field technician supporting Honeywell’s industrial measurement and control customers. Troubleshooting equipment, resolving technical issues, and coordinating service across customer and engineering teams.
Responsibilities
- Provide customer support and advanced field technical support within Honeywell’s Process Measurement & Control Service Team
- Identify, investigate, resolve, analyze root causes, and replicate advanced technical issues experienced by the field team
- Troubleshoot hardware/software and solve equipment problems
- Provide direct support to internal and external customers
- Liaise between Field Service and Technical Support/Engineering
- Create timely, detailed, and accurate analysis reports
- Provide technical service and customer solutions
- Prepare service quotations and manage service documentation
- Schedule and coordinate service appointments
- Manage challenging projects to ensure customer satisfaction
- Ensure team technical competency and help develop training curriculum for the Field Organization
- Collaborate with multiple departments and stakeholders
- Ensure proper documentation and recording of all activity and communication
Requirements
- Minimum of 2 years of experience in field service engineering or a related role
- Valid Class 5 driver’s license
- Must speak French and functional English
- Significant experience in customer and product support
- Industry experience preferred
- Strong communication and interpersonal skills
- Continuous improvement mindset and leadership capabilities
- Experience with Salesforce.com, SharePoint, SAP, and Excel
- Excellent organizational skills
- Ability to train and motivate others
- Proficiency in Microsoft Office, including Excel, Word, SharePoint, and PowerPoint
- DEC, Engineering degree, or equivalent work experience valued
- High School Diploma + DEP valued
Benefits
- No benefits or compensation extras specified
- Relocation package: None
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
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