About the role

Implementation Support Developer providing remote development and post-implementation support for Case IQ's software solutions. Collaborating with teams for full stack development and troubleshooting.

Responsibilities

Full stack development with JavaScript using Node.js and Backbone.js frameworks
Modify data and update database structures for an SQL type database
Review and complete assigned tickets while managing feedback loop as needed
Utilize troubleshooting skills while providing technical support to customers via email and phone
Ensure customer requests are acknowledged and resolved within SLA’s
Debug reported issues within the application while testing and verifying changes
Consistently update and manage GitHub branches and changes
Utilize a Linux based operating system to manage and deploy application changes via Docker
Contribute to product evolution and acquire new knowledge to improve support offering
Supporting customer’s post-implementation challenges to assure a seamless go-live experience
Maintain a high standard of security awareness, ensuring data protection, compliance with company policies, and adherence to industry standards in all aspects of work.

Graduate of a university or college computer science program
Experience with full-stack JavaScript development with a focus on Node.js and Express
Development experience in an Agile or Scrum environment
Strong basis in building web applications using JavaScript, HTML5 and CSS3
Experience working with end users/ customers directly
Excellent communication skills, verbal and written, with a superior command in English
Eager to constantly learn and apply new technologies

Work remotely within a flexible work environment (our team spans the US and Canada)
Competitive company-paid benefits plan starting day 1!
Generous professional development budget
RRSP/ 401k matching program and company stock options
Half-day Fridays in the summer