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IAM Operations Lead
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IAM Operations Lead responsible for daily administration, governance, and security of identity infrastructure, ensuring correct access and minimizing risks.
About the role
- Cybersecurity Analyst providing first-level incident response and client support at CDW. Monitoring security incidents, providing client communications, and engaging in professional development activities.
Responsibilities
- Provides first-level Cybersecurity Incident Response, client support and upholds defined service level agreements (SLA) and customer service excellence for Information Security and Endpoint Security.
- Monitors, triage, investigate, remediate and resolve first-level security incidents.
- Collect and disseminate information to clients during incident investigation and post-incident review.
- Identify, record, and escalate service performance trends, anomalies, and SLA breaches to senior leadership.
- Apply Trusted Advisor techniques to build up client trust and influence loyalty.
- Attends internal and external training sessions or shadowing activities, and obtains industry related certifications as determined by Manager.
Requirements
- Bachelor's degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology related field, OR 4 years of Information Technology experience, to include 1 year in supporting information technology/systems
- Beginner level certification in a Managed Security Services discipline is a plus, including but not limited to: Microsoft SC-200, CrowdStrike Falcon: CFIR, Cortex XDR – PCDRA, IBM QRadar Security: Certified Analyst, Exabeam Security Analyst: Associate, Advanced, CompTIA Security +, E|CIH, E|CSS, GIAC - GSEC or similar technology certifications
- Knowledge and experience with Microsoft Azure are an asset.
- Understanding of IT infrastructure and Information Systems design, including hardware, software and services used in an enterprise.
- Demonstrated ability to learn and adapt to new technologies and products.
Benefits
- Professional Development Opportunities
- Competitive and equitable salaries
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