Ontario Health lead advancing French - language healthcare access and equity across Eastern Ontario. Managing Francophone engagement, compliance, planning, and regional health - system initiatives.
About the role
- Bilingual Program Coordinator supporting Cencora’s Canadian patient-support and pharmaceutical commercialization services. Managing patient records, clinic administration, communications, reports, and compliance activities.
Responsibilities
- Perform general administrative tasks, including handling mail, typing, and maintaining filing systems
- Create and maintain accurate, up-to-date patient records in the CRM
- Perform administrative tasks that support patients’ progression through the program
- Liaise with team members and healthcare professionals regarding prescription renewals
- Handle incoming and outgoing faxes, calls, and communications
- Label and attach documents in the CRM and program drives
- Review and report adverse events
- Process copayment requests for patients, pharmacies, and physicians, where applicable
- Audit and maintain business-location reports, correct discrepancies, and notify personnel
- Participate in scheduled and unscheduled departmental projects and training sessions
- Welcome patients at appointments and assist with the iMD education program on clinic iPads
- Confirm patients’ next appointment dates
- Order and receive office supplies and equipment for assigned clinics
- Coordinate equipment delivery and installation for new clinics
- Follow up with programs and pharmacies regarding missing medications or documents
- Resolve IT issues in assigned clinics in collaboration with the IT team
- Prepare charts and medications for next-day appointments
- Transport medications, blood samples, and supplies to other clinics as needed
- Participate in medication inventories, audits, temperature-variation reports, and courier-return procedures
- Support quality activities to maintain Innomar clinic ISO certification
- Perform other assigned duties
Requirements
- High school diploma; post-secondary education preferred
- Technical or vocational training, or an equivalent combination of education and experience
- 3–5 years of experience in a similar administrative role
- Experience with Salesforce or another CRM system is an asset
- Post-secondary education in medical office administration or an equivalent qualification in a relevant discipline
- Minimum of two years of experience in the healthcare field
- Ability to communicate effectively, both verbally and in writing, in English and French is an asset
- In-depth knowledge of Microsoft Office Suite is essential
- Strong critical-thinking and analytical skills
- Strong organizational skills and attention to detail
- Excellent problem-solving skills
- Ability to implement processes that support satisfactory audit practices
- Ability to work independently and in a team environment
- Knowledge of the pharmaceutical distribution industry is an asset
- Strong business and financial acumen
- Strong analytical and mathematical skills
- Excellent customer service skills
- Proficiency in Microsoft Word, Excel, PowerPoint, and other Office programs
- May be required to remain on standby or on call as part of this role
Benefits
- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family-building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Senior Disability Claims Consultant coaching disability case managers at Medavie, a Canadian health solutions partner. Reviewing complex claims and improving short - and long - term disability management.
Credit Manager structuring and overseeing complex lending for CIBC Private Wealth’s high - net - worth clients. Supporting advisors, risk teams, and leadership across credit applications and portfolios.
Bilingual field trainer delivering AutoAlert automotive software training and consulting to Canadian dealerships. Supporting platform adoption, customer engagement, and business goals with up to 95% travel.
Alert Management Specialist monitoring real - time safety alerts and supporting lone workers for Blackline Safety. Managing emergency escalations, troubleshooting, and incident reporting on overnight shifts.
Coordonnateur bilingue des programmes étudiants chez McCarthy Tétrault, cabinet d’avocats canadien. Coordination du recrutement, du développement des compétences et de l’administration à Montréal.
Remote bilingual coordinator managing disability claims and benefit applications for Medavie, a national Canadian health solutions partner. Handling client inquiries, claim administration, financial calculations, and file maintenance.
Bilingual caseworker supporting Cencora’s Canadian patient, healthcare, and HR service programs. Managing cases, calls, documentation, follow - up, and adverse - event reporting.
Bilingual Caseworker managing patient - support and HR cases for Cencora’s Canadian pharmaceutical services. Providing telephone support, case documentation, follow - up, and adverse - event reporting.
Bilingual caseworker managing patient access, clinical follow - up, and case documentation. Supporting Cencora’s Canadian pharmaceutical patient - services operations through Innomar Strategies.