Customer Solutions Specialist advancing Xerxes HydroChain construction opportunities for Mattr. Coordinating sales, engineering, technical deliverables, quotations, and stakeholder support remotely.
About the role
- Customer Quality Specialist supporting PhotonAssay customer onboarding, training, quality processes, and account growth. Chrysos develops science and software technology for rapid ore analysis in mining.
Responsibilities
- Participate in new unit deployments by coordinating the client onboarding process
- Proactively engage with customers to assess client needs and resource gaps
- Liaise with internal teams to resolve customer inquiries efficiently and timely
- Schedule, plan and host customer meetings, including agendas, action items, summary reports and follow-up
- Provide training support related to PhotonAssay™ unit operation and platforms
- Develop and implement customer quality processes
- Prepare documentation, technical reports, publications and presentations
- Manage customer relationships
- Share customer feedback with internal teams for product and process improvement
- Provide management updates on account status and growth opportunities
- Contribute to collaboration, technical excellence, staff learning and development
- Support development of a strong OH&S culture
Requirements
- A tertiary qualification in an engineering or science, or equivalent experience
- Experience in customer service, quality control or laboratory roles in minerals or other analytical laboratory environments
- Excellent written and verbal communication skills, including preparation of technical documentation and manuals
- Proven stakeholder relations management experience
- Excellent problem-solving, organizational, and analytical skills
- Strong communication and interpersonal abilities
- Able and willing to travel and work across North Americas & internationally
- Relevant experience in an analytical laboratory management system and ISO/IEC 17025
Benefits
- Flexibility and wellbeing initiatives to help maintain a healthy work-life balance
- Opportunities to work with groundbreaking equipment transforming the mining industry and reducing its environmental impact
- Collaboration with industry experts
- Opportunities to grow and develop professionally
- Exciting career prospects and room for advancement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Senior Customer Education Specialist creating MaintainX learning content for industrial and frontline teams. Delivering webinars, classes, and training while shaping Autodesk Operations Solutions education.
Senior Customer Education Specialist creating scaled learning content for MaintainX’s industrial work execution platform. Delivering webinars, classes, and field training for customers.
Customer Enablement Specialist onboarding and training Jobscan’s university, outplacement, and enterprise partners. Driving adoption of AI - powered tools through education, resources, and enablement programs.
Customer Transformation Specialist helping Koronet customers improve buying, selling, and operations through platform adoption. Sharing customer insights with product, support, marketing, and sales teams to improve Koronet’s platform and strategy.
Customer Outreach Specialist scheduling qualified meetings for Power TakeOff, a utility energy - efficiency software provider. Conducting high - volume phone and email outreach to help businesses reduce energy consumption.
Customer Account Specialist delivering exceptional service to banking customers through inbound and outbound calls. Resolve inquiries and contribute positively to customer experience in personal and small business banking.
Customer Relations Specialist accountable for timely assistance to customers at Metergy Solutions. Managing billing inquiries and providing professional support in a call center environment.
Customer Relations Specialist enhancing customer experience through professional assistance at Metergy Solutions. Responding to inquiries and managing customer interactions in a call center environment.
Journey Management Specialist at Alberta Blue Cross® enhancing customer experiences through data and collaboration. Leading customer journey management while working with cross - functional teams.