Customer Solutions Specialist advancing Xerxes HydroChain construction opportunities for Mattr. Coordinating sales, engineering, technical deliverables, quotations, and stakeholder support remotely.
About the role
- Customer Enablement Specialist onboarding and training Jobscan’s university, outplacement, and enterprise partners. Driving adoption of AI-powered tools through education, resources, and enablement programs.
Responsibilities
- Lead standard customer onboarding and implementation sessions
- Deliver live virtual faculty, student, and coach training
- Run recurring office hours and confirm implementation completion before handing accounts to the CSM
- Own and maintain customer-facing educational resources, including guides, assignments, knowledge base content, video library, and FAQs
- Build and run Train-the-Trainer certifications, semester launch kits, email sequences, and adoption campaigns
- Coordinate onboarding-phase campaign timing and launches with Marketing; supply CS briefs
- Manage onboarding-phase HubSpot updates, meeting summaries, Fireflies AI notes, training schedules, follow-up emails, and resource distribution
- Track webinar attendance, adoption metrics, and resource utilization; report training effectiveness to the CS team
- Implement and maintain AI-assisted workflows, monitor operations, make minor tweaks, and escalate redesign needs
Requirements
- 1–3 years in customer education, training, instructional design, or customer operations
- Comfortable facilitating live virtual training with diverse audiences (faculty, students, HR professionals)
- Strong written communicator; able to independently produce guides, newsletters, and documentation
- Working knowledge of CRM tools
- Highly organized with strong follow-through
- Curious about AI tools and quick to adopt new technology
- Based in Canada with work authorization
- Available on Pacific/Mountain/Eastern time zones
- HubSpot experience specifically (admin or power user)
- Experience in higher education, career services, or workforce development
- Hands-on use of AI assistants (Claude, Fireflies, or similar) in a work setting
- Webinar/LMS platform experience; basic video production or editing
- Train-the-Trainer or certification program experience
Benefits
- Competitive salary
- Fully remote work environment
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Degree requirement
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