Customer Quality Specialist supporting PhotonAssay customer onboarding, training, quality processes, and account growth. Chrysos develops science and software technology for rapid ore analysis in mining.
About the role
- Customer Solutions Specialist advancing Xerxes HydroChain construction opportunities for Mattr. Coordinating sales, engineering, technical deliverables, quotations, and stakeholder support remotely.
Responsibilities
- Partner with Territory Sales Managers to identify and qualify project-based sales opportunities
- Utilize online bid resources and market information to uncover potential conversion opportunities
- Evaluate opportunities submitted through distributors and contractors
- Develop project-specific action plans to move opportunities through the sales pipeline
- Support opportunities from initial qualification through execution
- Maintain accurate project information within the CRM system
- Coordinate project activities with drafting, engineering, and internal support teams
- Monitor project status, probability, timelines, and anticipated shipment dates
- Review technical deliverables, drawings, and project documentation for accuracy and completeness
- Collaborate on pricing strategies and support budgetary and formal quotations
- Ensure customers and sales partners receive timely and accurate project information and technical deliverables
- Review civil construction plans and specifications to understand project requirements
- Collaborate with engineering teams to provide project recommendations and technical input
- Act as a liaison between customers, sales personnel, engineers, and internal stakeholders
- Engage with distributors, contractors, engineering firms, consultants, regulators, and other project partners
- Foster collaboration across sales, engineering, marketing, manufacturing, accounting, and project management teams
- Maintain competitor and market intelligence databases
- Identify process optimization and operational efficiency opportunities
- Contribute ideas that enhance customer experience and support business growth
Requirements
- 2-4 years of experience in a related field, preferably within commercial construction, civil construction, manufacturing, project coordination, estimating, customer solutions, or inside sales environments
- Experience supporting project-based work from opportunity identification through project completion
- Ability to understand and interpret construction plans and specifications
- Strong project management and organizational skills with the ability to manage multiple priorities simultaneously
- Excellent verbal and written communication skills
- Proficiency with Microsoft Office Suite
- Ability to work effectively in a remote environment while supporting teams operating in Pacific and Mountain Time
- Bachelor's degree or college diploma in Engineering, Construction Management, Civil Engineering Technology, or a related discipline (preferred)
- 3-5 years of related industry experience (preferred)
- Civil construction, estimating, engineering, project coordination, or construction management experience (preferred)
- Experience working with CRM systems and project tracking tools (preferred)
- Familiarity with project quoting, construction bidding processes, and technical sales support (preferred)
Benefits
- Flexible health, dental & vision benefits with HSA rollover
- Employer-paid Life, AD&D, and Disability insurance
- Attractive incentive bonus plans
- 24/7 Employee & Family Assistance Program (EFAP)
- Wellness and mental health support programs
- Exclusive discounts (Perkopolis & GoodLife Fitness)
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