Customer Outreach Specialist scheduling qualified meetings for Power TakeOff, a utility energy - efficiency software provider. Conducting high - volume phone and email outreach to help businesses reduce energy consumption.
About the role
- Customer Account Specialist delivering exceptional service to banking customers through inbound and outbound calls. Resolve inquiries and contribute positively to customer experience in personal and small business banking.
Responsibilities
- Support customers through inbound and outbound calls.
- Strive to deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services, and solutions.
- Resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
- Consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
- Actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.
Requirements
- High School Diploma or equivalent
- Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns.
- Must display a high professional manner, along with sound judgment, time - management and decision-making skills.
- Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.
- Digital literacy across a broad range of devices (e.g., Desktops, laptops, headsets, etc.)
- Flexibility, resiliency, and a positive attitude when responding to challenging situations.
- Previous collection, credit experience and or call center and banking experience is an asset
- Ability to work both independently and as part of a team.
Benefits
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Colleague development opportunities
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