Customer Solutions Specialist advancing Xerxes HydroChain construction opportunities for Mattr. Coordinating sales, engineering, technical deliverables, quotations, and stakeholder support remotely.
About the role
- Senior Customer Education Specialist creating MaintainX learning content for industrial and frontline teams. Delivering webinars, classes, and training while shaping Autodesk Operations Solutions education.
Responsibilities
- Define educational content requirements with internal subject matter experts to support customers’ MRO-related skills and competencies
- Research the learning audience and track motivations and skill-related changes
- Use ADDIE and SAM models to develop self-paced and instructor-led learning experiences
- Deliver or coordinate live and on-demand webinars, virtual classes, and field-event training sessions
- Help define the Customer Education roadmap
- Consult other Customer Education team members on curriculum and content design
- Report to the Senior Manager of Customer Education
- Collaborate with Client Success, Product, and Marketing teams
- Help shape customer learning and training programming for Autodesk Operations Solutions
Requirements
- Minimum three (3) years of experience in an education-related role, such as Customer Education, Training & Enablement, Learning & Development, or teaching
- Minimum one (1) year of experience developing and delivering instructor-led learning experiences
- Proficiency with Google Slides, PowerPoint, Canva, and Figma
- Familiarity with Zoom Webinar, Webex, or CloudShare
- Experience collaborating with subject matter experts (SMEs) for content ideation and review
- Ability to communicate technical concepts in accessible and concise language
- Strong attention to grammar, aesthetics, and consistency
- Work experience in industrial maintenance and/or manufacturing (nice to have)
- Experience using CMMSes and/or Enterprise Asset Management systems (nice to have)
- Maintenance and/or reliability-related certification such as CMRP or CRE (nice to have)
- Experience with rapidly changing products, particularly SaaS (nice to have)
- Familiarity with Jira or Notion (nice to have)
- Familiarity with Articulate, Adobe Captivate, or Parta (nice to have)
- Familiarity with Camtasia, DaVinci Resolve, or Clueso (nice to have)
- Familiarity with WorkRamp or Skilljar (nice to have)
- Fluency in Spanish and/or French (nice to have)
Benefits
- Equity
- Potential annual bonus
- Potential commission
- Benefits package including health coverage, retirement, and leave; plan differs by country
- Belonging and inclusion programs
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Degree requirement
No Education Requirement
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