Customer Outreach Specialist scheduling qualified meetings for Power TakeOff, a utility energy - efficiency software provider. Conducting high - volume phone and email outreach to help businesses reduce energy consumption.
About the role
- Customer Transformation Specialist helping Koronet customers improve buying, selling, and operations through platform adoption. Sharing customer insights with product, support, marketing, and sales teams to improve Koronet’s platform and strategy.
Responsibilities
- Understand how customers operate, including buying, selling, inventory, and operational friction
- Guide customers toward greater value by suggesting practical behavior changes
- Lead discovery to uncover real constraints and trade-offs
- Advise customers transparently on Koronet capabilities, workarounds, and current limitations
- Treat objections as valuable customer feedback
- Drive adoption through testing, follow-through, and clear evidence of progress
- Share field insights with Product, Support, Marketing, and Sales to improve product and strategy
- Prioritize measurable customer value with Customer Success and Implementation
- Provide Product and Support with evidence, workflows, and outcomes to guide development
- Use real-world feedback to improve Marketing and Revenue messaging and targeting
- Use account data with Growth Systems to prepare relevant customer conversations
- Help increase digital buying and selling in the Koronet ecosystem
Requirements
- Experience in Customer Success, Account Management, or B2B operational transformation
- Fluent in English (must)
- Comfortable speaking with customers and leading difficult conversations
- Strong listening and clear communication skills
- Ability to connect changes to real customer incentives
- Ability to handle objections with curiosity and use them to improve future conversations
- Strong organizing skills
- Team player who shares information and puts company goals first
- Experience in the floriculture industry is a strong plus, not required
Benefits
- An independent, flexible, and versatile role within a fast-growing international organization
- Flexible / Remote working environment
- Continuous learning and professional growth
- Financial assistance for technical certifications and other learning opportunities
- Competitive salary
- Indefinite contract
- Salary negotiable based on experience
- Flexibility to work from anywhere
- Ownership culture and empowerment to contribute to the company's success
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Customer Account Specialist delivering exceptional service to banking customers through inbound and outbound calls. Resolve inquiries and contribute positively to customer experience in personal and small business banking.
Customer Relations Specialist accountable for timely assistance to customers at Metergy Solutions. Managing billing inquiries and providing professional support in a call center environment.
Customer Relations Specialist enhancing customer experience through professional assistance at Metergy Solutions. Responding to inquiries and managing customer interactions in a call center environment.
Journey Management Specialist at Alberta Blue Cross® enhancing customer experiences through data and collaboration. Leading customer journey management while working with cross - functional teams.