Mobile financial services representative selling chequing and savings accounts to Costco members for CIBC. Delivering client service, referrals, transactions, and digital banking support across BC kiosks.
Responsibilities
Serve as the first point of contact at a CIBC Kiosk in Costco Warehouses
Proactively engage Costco members to understand their financial needs and identify opportunities
Complete sales of chequing and savings accounts
Provide high-level information on mortgages, Investor’s Edge, and registered products within the agreed Costco product mix
Refer clients to the appropriate Banking Centre for non-deposit account advice and servicing
Deliver consistent client service excellence and strong sales results to meet performance targets
Track, record, and update sales activities accurately in designated tools and systems
Process valid transactions, complete documentation on time, and obtain required authorizations
Maintain client confidentiality and comply with established policies and procedures
Open or close the kiosk as required
Promote digital banking options, including mobile and online banking
Explain digital banking benefits and assist clients with using digital options
Understand client needs and make viable introductions to banking-centre colleagues
Requirements
Experience in a fast-paced sales and service environment, preferably in the financial and client service industry
Well-developed interpersonal and conversation skills
Ability to proactively engage clients in a Costco Warehouse
Entrepreneurial nature and comfort working in a self-managed environment
Goal-oriented approach and ability to meet performance targets
Digital savvy and ability to adapt to new tools and technologies
Ability to work rotational shifts Monday to Sunday between 7:00 AM and 9:00 PM
Availability to work weekends and some statutory holidays
Ability to commute between nearby Costco Warehouses
Legally eligible to work at the specified locations
Valid work or study permit where applicable
Benefits
Competitive salary
Incentive pay
Banking benefits
Benefits program*
Defined benefit pension plan*
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers social, points-based recognition program
Paid Purpose Day for growth and development
Accessible candidate experience
Technological toolkit and collaborative workspaces
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