Mobile Financial Services Representative, Mandarin/Cantonese

Posted 2 days ago

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About the role

  • Mobile financial services representative selling chequing and savings accounts to Costco members for CIBC. Delivering client service, referrals, transactions, and digital banking support across BC kiosks.

Responsibilities

  • Serve as the first point of contact at a CIBC Kiosk in Costco Warehouses
  • Proactively engage Costco members to understand their financial needs and identify opportunities
  • Complete sales of chequing and savings accounts
  • Provide high-level information on mortgages, Investor’s Edge, and registered products within the agreed Costco product mix
  • Refer clients to the appropriate Banking Centre for non-deposit account advice and servicing
  • Deliver consistent client service excellence and strong sales results to meet performance targets
  • Track, record, and update sales activities accurately in designated tools and systems
  • Process valid transactions, complete documentation on time, and obtain required authorizations
  • Maintain client confidentiality and comply with established policies and procedures
  • Open or close the kiosk as required
  • Promote digital banking options, including mobile and online banking
  • Explain digital banking benefits and assist clients with using digital options
  • Understand client needs and make viable introductions to banking-centre colleagues

Requirements

  • Experience in a fast-paced sales and service environment, preferably in the financial and client service industry
  • Well-developed interpersonal and conversation skills
  • Ability to proactively engage clients in a Costco Warehouse
  • Entrepreneurial nature and comfort working in a self-managed environment
  • Goal-oriented approach and ability to meet performance targets
  • Digital savvy and ability to adapt to new tools and technologies
  • Ability to work rotational shifts Monday to Sunday between 7:00 AM and 9:00 PM
  • Availability to work weekends and some statutory holidays
  • Ability to commute between nearby Costco Warehouses
  • Legally eligible to work at the specified locations
  • Valid work or study permit where applicable

Benefits

  • Competitive salary
  • Incentive pay
  • Banking benefits
  • Benefits program*
  • Defined benefit pension plan*
  • Employee share purchase plan
  • Vacation offering
  • Wellbeing support
  • MomentMakers social, points-based recognition program
  • Paid Purpose Day for growth and development
  • Accessible candidate experience
  • Technological toolkit and collaborative workspaces
  • Inclusive work environment

Job type

Full Time

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

OnsiteRichmondCanada

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