B2B Customer Support Analyst supporting Terra Mobility’s intercity travel SaaS systems. Troubleshooting users, integrations, APIs, and service indicators.
About the role
- Providing technical support and troubleshooting for applications at the College of Immigration and Citizenship Consultants. Collaborating with teams to maintain system functionality and resolve issues.
Responsibilities
- Provide technical support and troubleshooting to all College employees for internally developed applications
- Provide ongoing technical support, troubleshooting, and debugging for the College Portal, the Public Register, the College website, operational reports, data management, and other internal applications
- Collaborate with internal and external stakeholders to analyze reported application issues, identify trends, and recommend possible solutions
- Create business intelligence and operational reports from multiple IT systems
Requirements
- College diploma in a related field
- Three to five years of experience troubleshooting and resolving stakeholder software issues
- Knowledge of software troubleshooting techniques
- Time-management skills to prioritize tasks and handle multiple support requests simultaneously
- Organizational skills and attention to detail to manage and track support tickets
- Strong written and verbal communication skills
Benefits
- The College’s hiring and onboarding process is conducted entirely remotely
- Comprehensive health benefits from day one for you and your family
- Access to the Employee and Family Assistance Program (EFAP)
- Employer-matching contribution to an RRSP
Job title
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