Automotive technical specialist resolving vehicle arbitration claims for OPENLANE’s digital used - vehicle marketplace. Applying hands - on diagnostics, customer communication, and negotiation to settle disputes fairly.
About the role
- SAP Integration and Support role managing and supporting various systems for CIMCO. Ensuring optimal performance and minimal downtime while providing user support and managing data.
Responsibilities
- Manage and Support Systems: Oversee and maintain various systems including SAP, FSM, Concur, ZOHO, Panda Docs, Octopus, Sensaas, UKG, Fiori, and CMACS.
- Identify, troubleshoot, and resolve issues within the ERP and integrated systems to ensure minimal downtime and optimal performance.
- Provide helpdesk support for users, addressing inquiries and resolving issues related to the ERP and integrated systems.
- Create and maintain customer and vendor master records in SAP, ensuring data accuracy and integrity.
- Generate reports, conduct audit reporting, post finance documents and payroll expenses.
- Handle customer and vendor invoice cancellation requests.
- Create and update US Tax tables in SAP.
- Assist with payroll reconciliation of hours and expenses.
- Provide training to users on the ERP and other integrated systems, ensuring they are proficient and can utilize the systems effectively.
Requirements
- 2-4 years experience in a similar role
- Post secondary education Information Technology, Computer Science or a related field
- Fully Bilingual in English and French
- Proficiency in managing and supporting ERP systems
- Strong troubleshooting and problem-solving skills
- Excellent user support and customer service skills
- Experience with master data management
- Knowledge of finance and payroll processes
- Ability to generate and analyze reports
- Effective training and communication skills
Benefits
- excellent compensation
- medical and dental benefit programs
- retirement savings options
- career development opportunities
- mentoring and continuing education
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