Bilingual Customer Support Technician supporting YOVU’s Canadian business - phone customers. Troubleshooting VoIP systems, translating Québécois French documentation, and assisting Quebec client onboarding.
CI
Assistant Vice President, Platform Transformation – Senior Business Support Analyst
Posted 4 months ago
About the role
- Senior Business Support Analyst in Citco's Transformation Office providing operational support leveraging Yardi and Investran platforms. Ensuring efficient platform utilization for investment operations and fund administration.
Responsibilities
- Provide day-to-day operational, technical, and analytical support for Private Markets teams leveraging the Yardi and Investran platforms
- Provide advanced operational, technical, and analytical support
- Serve as escalation point for complex issues
- Lead cross-functional initiatives
- Ensure accurate, efficient, and scalable platform utilization in support of investment operations, fund administration, and financial reporting
Requirements
- Bachelor or Master Degree in Finance
- 3 + years’ experience in Fund Accounting and FA Systems
- 5 + years’ experience in Financial Services
- Excellent planning, communication and presentation skills
- Exceptional attention to detail and accuracy
- Strong inter-personal, negotiation and mediation skills
- Ability to multi-task and prioritize amid competing timelines and priorities
- Strong Analytical skills
- Proven complex problem resolution
- Strategic thinking, team leadership, project management, stakeholder engagement, process improvement (Preferred)
- Professional certification or coursework in accounting or investment operations (Preferred)
- Experience working in or supporting fund accounting or finance teams (Preferred)
- Familiarity with reporting tools such as Power BI, Tableau, or SQL-based environment (Preferred)
Benefits
- Our well-being is of paramount importance
- Range of benefits, training and education support
- Flexible working arrangements to help achieve success
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Remote support engineer troubleshooting automated flow cytometry instruments for BD Bioscience customers. Providing phone - based technical assistance across North America and documenting service interactions.
Senior Technical Support Engineer helping Sentry, an application monitoring platform, debug complex SaaS issues. Building MCP - powered agentic support systems and autonomous resolution paths.
Capital markets support engineer maintaining and transforming financial technology platforms for Capgemini clients. Troubleshooting incidents, developing solutions, and supporting trade lifecycle integrations.
Technical Support Analyst supporting domain migration and maintaining Windows hardware, software, networks, and Exchange systems. Contract role with ClaimsPro’s Canadian claims - services team.
Part - time remote Technical Support Analyst helping ClaimsPro users migrate domains and maintaining Windows hardware, software, networks, and Exchange systems.
Technical Support Representative supporting Asteris’s Keystone PACS veterinary imaging software. Troubleshooting installations, integrations, connectivity, and urgent client issues.
IT Support Analyst supporting TD Securities’ global banking operations technology and capital markets systems. Managing incidents, applications, production changes, and problem resolution in a hybrid role.
Product Support Technician supporting Orica’s GeoExplorerIQ software and geotechnical monitoring equipment. Commissioning, troubleshooting, training customers, and servicing mining and infrastructure projects.
AI Support Engineer troubleshooting OpenAI platform, API, integration, and production issues for customers. Automating support workflows and partnering with Engineering, Product, and Operations remotely in Ontario.