Member Solutions Advisor delivering tailored financial solutions to members at Tru Cooperative Bank. Handling inquiries through various communication channels in a dynamic contact center environment.
About the role
- Senior Energy Advisor supporting the delivery of residential energy efficiency programs by guiding homeowners and contractors through project completion. Requires technical expertise and customer service skills.
Responsibilities
- Support homeowners and contractors through the full project process, from eligibility to completion.
- Provide technical guidance on residential energy efficiency upgrades, building systems, and retrofit requirements.
- Troubleshoot technical questions and help resolve project or program-related issues.
- Review documentation, complete data entry, and maintain accurate program records.
- Support QA/QC activities to ensure project accuracy and compliance.
- Communicate clearly with customers, contractors, and internal stakeholders.
- Share knowledge and support team training where needed.
- Travel within the assigned territory (Vancouver Island or Kamloops), using a company vehicle.
Requirements
- 3–5 years of experience as an Energy Advisor or in a related field such as residential construction, building upgrades, or energy retrofits.
- Working knowledge of residential buildings, HVAC systems, building science, and energy efficiency upgrades.
- Knowledge of CSA F280-12 load calculations is a strong asset.
- Strong customer service and communication skills.
- Comfort using an iPad, laptop, and digital documentation tools.
- Post-secondary education or relevant industry experience.
- A valid driver’s license and clean driving background.
- Ability to travel regularly within the assigned service area.
Benefits
- Medical, Dental, and Vision Insurance with company premium assistance
- Life, AD&D, and long-term disability coverage paid for by the company
- RRSP company match
- Paid vacation, sick and personal time
- Paid company holidays
- Paid Volunteer Time; giving back to our communities is important to us
- Employee Referral Bonus Program
- Employee Recognition Program – convert your recognition points into gift cards
- Employee Assistance Program – offers benefits to help you manage daily responsibilities
- Access to training opportunities to advance further in your career
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