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Director of Product Design – Foundations
Posted 3 months ago
About the role
- Director of Product Design at Clio, overseeing AI-first design strategies across multiple products. Leading initiatives that enhance user experience for legal professionals.
Responsibilities
- Lead Multi-Year Experience Strategy: Define and drive high-impact design strategies across a complex, multi-product portfolio, translating ambitious 3+-year "North Star" visions into pragmatic roadmaps that marry short-term impact with long-term business growth
- Steward Platform-Level Systems Thinking: Navigate the "platform vs. vertical" tension by managing platform-wide patterns and cross-cutting workflows (e.g., onboarding, notifications, permissions) across a range of firm roles to ensure a cohesive, integrated experience across products of varying maturity
- Align Experience and Technical Architecture: Partner deeply with engineering and product leaders to ensure experience strategy is harmonized with technical architecture, advocating for deep integration and an "anti-hub" philosophy that favors organic product-led growth over siloed UI solutions
- Institutionalize Design Quality: Contribute to and implement mechanisms for assessing, measuring, and scaling design quality, maintaining a high bar for craftsmanship across complex B2B data structures and multi-user environments.
- Drive Organizational Clarity and Alignment: Act as the primary bridge across initiative and product boundaries, fostering alignment between cross-functional stakeholders to resolve ambiguity and ensure a unified ecosystem for firm roles and other parties
- Cultivate High-Performing Teams: Build and mentor a world-class design organization by investing in coaching, career development, and the recruitment of top-tier talent capable of navigating enterprise-grade architectural challenges.
- Champion the Strategic User Voice: Influence product strategy at the highest levels by aligning customer-centric research with business goals, ensuring the platform remains resilient and intuitive as it scales into new enterprise markets.
- Transform Organizational Operating Models: Redesign how teams discover, validate, and deliver products in an AI-enabled environment, embedding experimentation, automation, and learning into everyday workflows.
Requirements
- Evidence applying AI to transform design craft as well as the design of user-centered AI experiences, innovating across surfaces and interaction models
- A service design mindset that brings together vertical-specific requirements with platform-level solutions that meet the needs of a range of user types and connect our products together
- Customer-centric to the core, weaving customer stories and evidence into strategies, design work, and storytelling as a result of regular customer learnings
- Demonstrated experience establishing experimentation, learning, and validation systems, leveraging AI to accelerate insight generation and product iteration.
- Experience designing extensible platforms and ecosystems that enable internal and external teams to build safely on shared foundations.
- Deep Enterprise B2B experience, crafting experiences for highly technical end users across a multi-stack technology platform
- Demonstrated expertise being a leader of leaders, driving a team of designers to conceptualize, build, and scale experiences across complex ecosystems.
- Equally comfortable leading teams through big, complex platform-level initiatives that touch multiple products and teams
- Established track-record of building and leading design efforts across surfaces from setting strategies to delivering design solutions across touchpoints
- Business acumen and ability to connect design strategy to business value.
- Ability to communicate complex subjects with clarity and impact to a variety of audiences.
- Strong leadership, partnering, and influencing skills.
- Ability to create solutions that scale across short- and long-term customer and business goals simultaneously.
- High level of comfort working within a self-directed culture and navigating ambiguity.
- Deep desire to help everyone (customers, stakeholders, and employees) do their best possible work.
Benefits
- Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
- Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.
- $2000 annual counseling benefit
- RRSP matching and RESP contribution
- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
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