Staff Program Manager at Mozilla managing Trust & Safety programs. Collaborating with cross - functional teams to design and implement safety and compliance initiatives.
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Program Manager, Employee Listening & Insights
Posted 5 months ago
About the role
- Program Manager utilizing employee listening insights to shape global employee experience at Clio. Driving executive decision-making through data storytelling and organizational health diagnostics.
Responsibilities
- Transform raw data into high-impact presentations and "Executive Summaries" that explain the why behind the numbers.
- Design and lead qualitative listening sessions, such as focus groups and "pulse check" interviews, to add human context and "colour" to our quantitative metrics.
- Create intuitive, visually compelling dashboards and reports that make complex trends easy for non-analytical stakeholders to digest.
- Serve as the "subject matter expert" for PBPs, helping them interpret their specific department data and providing them with the talk tracks and insights needed to drive change.
- Partner with relevant PBPs to conduct a deep-dive diagnosis and develop a tailored action plan for that business unit when data indicates a cultural or performance risk.
- Build frameworks, "action-planning" guides, and workshop templates that empower PBPs and managers to move from insight to impact.
- Identify universal themes and systemic challenges across the organization and lead the design and implementation of large-scale interventions (e.g., manager capability programs, communication shifts, or engagement initiatives).
- Establish clear KPIs for all interventions to ensure we can demonstrate a measurable "before and after" impact on employee sentiment and business performance.
- Partner closely with the HR Systems Team to manage and optimize our core listening platform and data infrastructure, ensuring alignment between quantitative and qualitative data.
- Act as the guardian of our listening methodology, ensuring all survey questions and feedback mechanisms are designed to produce valid, bias-free, and actionable data.
Requirements
- Master’s degree in Industrial-Organizational (I/O) Psychology, Organizational Behavior, or a related field focusing on behavioral science and research methods.
- 4+ years of experience in Employee Engagement, Talent Management, or Organizational Development (OD).
- Proficiency in statistical analysis, including the ability to perform multiple regression, correlation analysis, and factor analysis to identify drivers of engagement and understand how it impacts important business outcomes.
- Proven ability to build a narrative from data and present it persuasively to senior executives.
- Exceptional ability to partner with HR Business Partners and influence stakeholders in a fast-paced, matrixed environment.
- Deep familiarity with Workday Peakon (preferred) or similar AI-driven engagement platforms.
- Strong grasp of psychometrics or behavioral statistics to ensure all findings and interventions are grounded in sound methodology.
Benefits
- Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
- Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week.
- Flexible time off policy, with an encouraged 20 days off per year.
- $2000 annual counseling benefit
- RRSP matching and RESP contribution
- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
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