Senior Director leading Thomson Reuters’ GTM AI roadmap across Sales, Customer Success, Services, and Partnerships. Delivering responsible AI solutions that improve the customer lifecycle and revenue outcomes.
About the role
- Senior Product Manager owning AI Search at Clio, the global legal technology leader. Driving hybrid and semantic retrieval across documents, communications, and records.
Responsibilities
- Set the product vision for AI Search
- Identify lawyers’ search needs and define the fastest path to improving search
- Turn search problems into a dated roadmap supported by evaluation data
- Run planning and execution with engineers and ML engineers
- Ship frequently and iterate on the product
- Own measurement of search quality using relevance, ranking, query understanding, A/B tests, click-through, and offline evaluations
- Collaborate with DMS, Manage, Grow, Unified Comms, and AI teams to unify search across documents, emails, and records
- Ensure correct permissions and respect customer AI opt-outs
- Define search results, filters, metadata, name/content search, and explanations for semantic matches
- Balance relevance, latency, and cost at scale
- Maintain a cohesive search experience across the Clio suite
- Monitor developments in AI retrieval and legal technology
Requirements
- Product management experience, ideally on search, information retrieval, or AI products
- Legal tech experience is a plus
- Track record of shipping search or retrieval that measurably improved relevance
- Ability to lead and motivate an engineering and ML team in a fast-moving environment
- Strong technical knowledge of lexical, semantic, and hybrid retrieval, embeddings, and ranking across a big multi-product suite
- Clear communication and ability to align engineering, ML, design, and partner product teams behind one roadmap
- Good judgment on product and search priorities
- Experience with both 0-1 products and scaling existing products
Benefits
- Competitive, equitable salary
- Top-tier health benefits, dental, and vision insurance
- Hybrid work environment
- Flexible time off policy, with an encouraged 20 days off per year
- EAP benefits for you and household members, including counseling and online resources
- 401k matching
- Child Education Savings
- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
- Accessibility accommodations during the recruitment process
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