Senior Director leading Thomson Reuters’ GTM AI roadmap across Sales, Customer Success, Services, and Partnerships. Delivering responsible AI solutions that improve the customer lifecycle and revenue outcomes.
About the role
- Product Owner delivering Salesforce Agentforce and AI implementation projects for NeuraFlash, an AI and AWS innovation consultancy. Managing customer outcomes, project scope, financials, schedules, and delivery teams.
Responsibilities
- Manage overall delivery of targeted Agentforce delivery projects as product owner and project manager
- Guide customers and NeuraFlash teams in defining use cases and business outcomes
- Transition customers from sales to project delivery by reviewing SOWs and partner-funding POs, defining project roles and responsibilities, and facilitating kickoff and client onboarding
- Plan, monitor, and manage project financials, scope, and schedule
- Serve as the primary day-to-day client contact and manage customer relationships
- Facilitate or co-lead regular status meetings with project teams, sponsors, and stakeholders
- Manage NeuraFlash project team members delivering solutions
- Read out documented and measured outcomes for live solutions before project closeout
- Drive and participate in internal Agentforce Division initiatives by developing reusable assets and solutions
Requirements
- 5+ years of experience as a delivery leader overseeing AI-related implementation of business solutions on Salesforce or AWS platforms across all phases of project delivery
- Outstanding verbal and written communication skills to audiences of all levels
- Experience working in a professional services/consulting environment
- Experience leading delivery as a project manager or scrum leader
- Experience with estimation/sizing and SOW/Change Order contracting
- Certified Salesforce Admin certification plus Sales Cloud or Service Cloud Consultant certification(s)
- Demonstrated track record of writing SOWs and Change Requests and managing scope
- Bachelor's Degree in Business, Engineering, Information Technology or Management is preferred
Benefits
- Remote work options
- Flexible working hours
- Travel opportunities, with anticipated travel commitment of up to 25% for certain roles
- Collaboration with expert teams and executive town halls/company meetings
- Team celebrations and social events
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