About the role

Senior Product Designer shaping onboarding and activation for Clio’s legal AI platform. Designing first-120-day customer journeys, in-product guidance, and internal migration tooling.

Responsibilities

Own the end-to-end design of onboarding and activation experiences from day one through the first 120 days across Clio products
Map customer journeys covering initial setup, first value, team adoption, habit formation, and product discovery
Design onboarding paths for different firm types, roles, and customer value paths
Identify customer success and drop-off points and use findings to drive design decisions
Design and ship checklists, empty states, contextual tooltips, progress indicators, and in-app guidance
Create product-discovery surfaces for products customers already have access to
Concept, prototype, and present solutions addressing business and user problems
Partner with Product to define activation milestones and design experiences that move customers toward them
Use cohort analysis, funnel metrics, and time-to-milestone data to guide and evaluate design decisions
Research and design internal tooling for Onboarding Specialists and Data Migration teams
Improve manual, slow, or untracked onboarding and migration processes
Partner with Product Management and Engineering to deliver clear, shippable solutions
Collaborate across Manage, Work, Grow, Payments, and Accounting product teams
Participate in team critiques, support fellow designers, articulate design rationale, and challenge assumptions

5+ years of experience in product design
SaaS or B2B product experience strongly preferred
Demonstrated experience designing onboarding, activation, or early lifecycle experiences in a B2B SaaS environment
Ability to design customer journeys across 30, 60, and 90 days
Experience designing for multi-role, multi-stakeholder products with different entry points and value paths
Track record of shipping products that solve customer problems and move company metrics
Proficiency in user research methodologies and translating findings into actionable design insights
Proficiency in modern design tools, including Figma and Figma Make
Comfort working with funnel data, cohort analysis, and time-to-milestone metrics
Excellent communication, collaboration, and presentation skills
Strong understanding of interaction design, usability, visual design, and accessibility
Experience with design systems
Demonstrated experience transforming design craft using AI
Preferred: experience designing onboarding and activation journeys with concrete outcomes
Preferred: experience designing internal tooling for onboarding, implementation, or migration teams
Preferred: experience in legal tech, vertical SaaS, or professional services
Preferred: experience in a multi-product company
Preferred: familiarity with Pendo, Amplitude, Appcues, or similar tooling
Preferred: experience designing AI-assisted workflow, automation, or guidance features

Competitive, equitable salary
Top-tier health benefits
Dental insurance
Vision insurance
Flexible time off policy, with an encouraged 20 days off per year
EAP benefits for you and household members, including counseling and online resources
401k matching
Child Education Savings
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
Accessibility accommodations during the recruitment process
Remote work for USA candidates