Product Designer shaping billing, payments, and collections experiences for gaiia’s telecom operating system. Improving complex B2B workflows and evolving the Boréal design system.
About the role
- Product Designer creating clear, accessible software experiences for Minerva’s global higher-education platform. Designing complex workflows from research through implementation with distributed product and engineering teams.
Responsibilities
- Understand user workflows, goals, pain points, and priorities through conversations, support feedback, research, and usage data
- Map user flows and create designs and prototypes in Figma
- Identify user-role needs, permissions, empty states, errors, and edge cases
- Design clear layouts, hierarchy, responsive behavior, and accessible interactions
- Write labels, instructions, warnings, and confirmations
- Reuse established design-system components and identify when new patterns are needed
- Collaborate with engineering to keep Figma designs consistent with the implemented product
- Explore design options, explain tradeoffs, and account for technical constraints
- Clarify scope and choose practical approaches the team can build
- Document intended behavior, edge cases, and design decisions for implementation and review
- Seek critique early and incorporate feedback
- Review implementations, identify confusing or broken interactions, and help resolve them
- Observe real product usage and feed findings into future design decisions
- Collaborate with another designer, engineers, product leadership, and technology leadership
- Own design decisions while product leadership owns prioritization, roadmap commitments, and business goals
Requirements
- Portfolio with 1–2 relevant software design projects
- Examples demonstrating contribution, reasoning, and ability to use feedback
- Portfolio showing interaction design, visual clarity, and thoughtful handling of complex workflows
- Working knowledge of Figma, including components and prototyping
- Willingness to develop skills within an established design system
- Understanding of accessibility and responsive web design
- Ability to identify missing information, ask useful questions, and make reasonable progress amid uncertainty
- Clear written communication and ability to explain design decisions to people with different backgrounds
- Ability to communicate progress, questions, and blockers and follow through in a distributed team
- For experienced candidates, shipped work and collaboration with engineers
- For senior candidates, evidence of framing ambiguous problems, improving patterns across multiple workflows, and helping teammates make stronger design decisions
- Experience with education software, complex business applications, user research, or mobile web experiences would be useful
- Experience using AI tools for design workflow is a plus
- Ability to maintain regular working-hour overlap with the team
- Resume or profile and portfolio required for application
Benefits
- Fully remote work
- Opportunity to work with a distributed team
- Regular working-hour overlap with the team
- Design ownership in collaboration with the existing team
- Guidance and regular review from an experienced designer for junior designers
- Collaboration with engineers, product, and technology leadership
- Participation in a mission-driven company improving education
- Hiring process includes sharing exercise scope, expected time commitment, and interview details before each stage
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