Product Designer creating clear, accessible software experiences for Minerva’s global higher - education platform. Designing complex workflows from research through implementation with distributed product and engineering teams.
About the role
- Product Designer shaping billing, payments, and collections experiences for gaiia’s telecom operating system. Improving complex B2B workflows and evolving the Boréal design system.
Responsibilities
- Design end-to-end experiences for gaiia’s operational platform, from early concepts and prototypes to polished, shipped UI
- Work with product and engineering to turn ambiguous problems into clear scopes, interaction models, and durable design decisions
- Use research and rapid iteration to simplify complex workflows
- Use AI tools such as Claude to explore options, validate decisions, and ship designs to production code alongside engineering
- Build and evolve the Boréal design system
- Partner with QA to review and test designs using clear specs, edge cases, and acceptance criteria
- Improve craft, accessibility, and clarity across the product
- Design billing experiences for invoicing, payments, discounts, collections, admin settings, permissions, payment arrangements, and deposits
- Design journeys across CSP admins, support agents, and subscribers, including checkout, collections, client portal, and related communications
- Work from user research, customer feedback, support tickets, and implementation-team conversations
- Prototype quickly and test ideas with the squad before release
Requirements
- 5+ years of product design experience
- Portfolio showing strong craft and clear thinking
- Experience designing complex B2B software, ideally for communications service providers, ISPs, or other subscription-based businesses
- Experience with billing or payments is a plus
- Proficiency with Figma, FigJam, Claude Design, Claude Code, and user testing tools
- Strong grasp of user-centred design principles
- Experience planning and running remote and on-site interviews and usability testing
- Familiarity with mixed-method research, A/B testing, and agile product development
- Clear, structured communication and ability to build alignment across design, product, and engineering
- Comfort working in fast-moving, highly iterative environments
- Ownership mindset and growing leadership
- Strong problem-solving skills and ability to context-switch across multiple workstreams
- Openness to feedback
- Bachelor’s degree in user experience design or a related field is a plus
Benefits
- Flexible 25 days of vacation
- Stock Options Plan
- Group Insurance
- Telemedicine
- Life Spending Account
- Employee-sponsored RRSP
- Flexible working hours
- All-remote work
- Accessible technologies
- Disability accommodations during the application process
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