Support specialist ensuring system functionality and user productivity as the first line of technical support. Investigating issues, managing tickets, and provisioning users remotely.
About the role
- Business Support Analyst involved in data analysis and process improvement for the sales team at Federated Co-operatives Limited. Collaborating with cross-functional teams to enhance stakeholder success.
Responsibilities
- Screen and evaluate incoming opportunities by conducting preliminary reviews, gathering key information, and identifying gaps or potential solutions for stakeholder growth.
- Develop and enhance reporting to track sales, margins, and program performance on weekly, monthly, annual, and ad‑hoc schedules.
- Monitor participation in B2B programs and collaborates with the Supervisor on recommendations to improve engagement or program design.
- Support data compilation and analysis for promotions, budgeting, and variance research.
- Handle complex client inquiries, assists with order processing, and coordinates smooth onboarding/offboarding for B2B programs.
Requirements
- 6-9 years' experience in a business support role assessing data and developing business insights.
- Have a College or Technical Diploma (a combination of relevant education and experience may be considered).
- Experience in a sales environment would be an asset.
Benefits
- We are committed to providing reasonable accommodations throughout the recruitment process to ensure an enjoyable candidate experience.
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