Technical Support Specialist for Fortinet, troubleshooting networking and security issues for customers. Acting as an escalation point and evolving into a subject matter expert on endpoint security.
About the role
- Business Support Analyst involved in data analysis and process improvement for the sales team at Federated Co-operatives Limited. Collaborating with cross-functional teams to enhance stakeholder success.
Responsibilities
- Screen and evaluate incoming opportunities by conducting preliminary reviews, gathering key information, and identifying gaps or potential solutions for stakeholder growth.
- Develop and enhance reporting to track sales, margins, and program performance on weekly, monthly, annual, and ad‑hoc schedules.
- Monitor participation in B2B programs and collaborates with the Supervisor on recommendations to improve engagement or program design.
- Support data compilation and analysis for promotions, budgeting, and variance research.
- Handle complex client inquiries, assists with order processing, and coordinates smooth onboarding/offboarding for B2B programs.
Requirements
- 6-9 years' experience in a business support role assessing data and developing business insights.
- Have a College or Technical Diploma (a combination of relevant education and experience may be considered).
- Experience in a sales environment would be an asset.
Benefits
- We are committed to providing reasonable accommodations throughout the recruitment process to ensure an enjoyable candidate experience.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Technical Support Analyst providing Level 2 - 3 support for Microsoft 365 and cloud services. Handling incident triage and escalation in a hybrid work environment.
Technical Support Analyst providing technical support and customer service at Transoft Solutions. Delivering exceptional service in a hybrid work environment with responsibilities in diagnosis, documentation, and team collaboration.
Technical Support Specialist delivering exceptional customer experiences by providing expert technical troubleshooting for a SaaS platform.
Technical Support Specialist helping users troubleshoot issues with LANDR and Reason platforms. Ensuring effective use of tools and addressing user inquiries.
AutoCAD and Systems Support Engineer at WhiteWater responsible for developing and maintaining custom tools for waterpark design and manufacturing processes.
Support Engineer managing continuous operations of software - based mobile networks. Troubleshooting, incident management, and client support in a 24/7 environment.
As a bilingual Technical Support Representative, you’ll educate and support customers using our wealth management platform. You'll handle inquiries and escalate issues while training in various company initiatives.
Enterprise Applications Support Analyst handling SAP and other application support responsibilities. Ensuring user satisfaction and app performance in a collaborative environment.
Bilingual Product Support Representative helping customers navigate our wealth and asset management platform. Engaging with internal resources to effectively resolve customer queries.