About the role

Customer Solutions Engineer helping CoLab’s AI platform transform aerospace and defense engineering workflows. Delivering demos, deploying AI capabilities, leading change management, and expanding adoption across customer accounts.

Responsibilities

Prepare and deliver engaging, specific demos showcasing how CoLab addresses customer pain points and delivers value
Partner with Account Executives and Customer Success Managers to solve customer problems across mechanical design and engineering use cases
Understand customers’ current-state workflows, pain points, and business outcomes
Map customer workflows to CoLab capabilities and challenge customers on new ways of working
Advise customers and prospects on AI possibilities in mechanical engineering
Partner with Product Managers on new product initiatives and share customer insights with Product
Instruct cross-functional teams on engineering topics
Work with Sales, Customer Success, Marketing, and Product to improve go-to-market strategy and customer experience
Map design review and engineering workflows and define adoptable target-state processes
Lead change management and durable deployment of new engineering ways of working
Deploy and tune CoLab AI capabilities against customer standards, checklists, and design guidelines
Articulate business value, ROI, and impact to technical and non-technical stakeholders
Expand adoption into new teams, programs, and sites within customer accounts
Apply aerospace and defense domain expertise, including configuration management, program review gates, supplier and prime dynamics, and export-controlled environments
Travel to quarterly team weeks, customer on-sites, and industry conferences

Broad industry exposure in automotive, aerospace, heavy equipment, medical devices, or another complex mechanical industry
Comfortable presenting to technical and C-level audiences and translating engineering problems into business outcomes
Ability to work cross-functionally with Sales, Product, Marketing, and Customer Success
Strong communication skills and ability to tailor technical discussions to different audiences
Ability to manage multiple strategic and tactical initiatives in parallel
Deep knowledge and experience with CAD/PLM tools
Ability to understand use cases and demonstrate industry domain expertise to establish customer credibility
Ability to simplify complex topics
Mechanical engineering background
Real-world experience in product development, engineering processes, and design in an aerospace and defense environment
Experience with change management and rolling out new tools or processes in an engineering environment
Team-oriented ownership mindset
Ability to build trust and strong relationships with customers and internal stakeholders
Excellent communication and presentation skills
Ability to create content, deliver demos, and autonomously meet demanding timelines
Solutions engineering or customer success experience is a bonus