Principal Data Security Sales Engineer helping Zscaler sell Zero Trust cloud security solutions across Canada. Leading technical presentations, evaluations, configurations, and customer test plans.
About the role
- Customer Solutions Engineer helping CoLab’s AI platform transform aerospace and defense engineering workflows. Delivering demos, deploying AI capabilities, leading change management, and expanding adoption across customer accounts.
Responsibilities
- Prepare and deliver engaging, specific demos showcasing how CoLab addresses customer pain points and delivers value
- Partner with Account Executives and Customer Success Managers to solve customer problems across mechanical design and engineering use cases
- Understand customers’ current-state workflows, pain points, and business outcomes
- Map customer workflows to CoLab capabilities and challenge customers on new ways of working
- Advise customers and prospects on AI possibilities in mechanical engineering
- Partner with Product Managers on new product initiatives and share customer insights with Product
- Instruct cross-functional teams on engineering topics
- Work with Sales, Customer Success, Marketing, and Product to improve go-to-market strategy and customer experience
- Map design review and engineering workflows and define adoptable target-state processes
- Lead change management and durable deployment of new engineering ways of working
- Deploy and tune CoLab AI capabilities against customer standards, checklists, and design guidelines
- Articulate business value, ROI, and impact to technical and non-technical stakeholders
- Expand adoption into new teams, programs, and sites within customer accounts
- Apply aerospace and defense domain expertise, including configuration management, program review gates, supplier and prime dynamics, and export-controlled environments
- Travel to quarterly team weeks, customer on-sites, and industry conferences
Requirements
- Broad industry exposure in automotive, aerospace, heavy equipment, medical devices, or another complex mechanical industry
- Comfortable presenting to technical and C-level audiences and translating engineering problems into business outcomes
- Ability to work cross-functionally with Sales, Product, Marketing, and Customer Success
- Strong communication skills and ability to tailor technical discussions to different audiences
- Ability to manage multiple strategic and tactical initiatives in parallel
- Deep knowledge and experience with CAD/PLM tools
- Ability to understand use cases and demonstrate industry domain expertise to establish customer credibility
- Ability to simplify complex topics
- Mechanical engineering background
- Real-world experience in product development, engineering processes, and design in an aerospace and defense environment
- Experience with change management and rolling out new tools or processes in an engineering environment
- Team-oriented ownership mindset
- Ability to build trust and strong relationships with customers and internal stakeholders
- Excellent communication and presentation skills
- Ability to create content, deliver demos, and autonomously meet demanding timelines
- Solutions engineering or customer success experience is a bonus
Benefits
- Executive stock options package
- Canada: extended health and benefits package
- Canada: unlimited paid vacation
- Canada: RRSP matching
- USA: health and dental insurance covered at 100% for the employee
- USA: unlimited PTO
- Fully remote work flexibility within Canada or the USA
- Quarterly in-person team weeks
- Customer on-site and conference travel opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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