Senior Sales Engineer driving adoption of Instacart’s grocery - commerce products among Canadian retailers. Leading technical sales discussions, integrations, and implementation handoffs.
About the role
- Senior Sales Engineer architecting payment integrations and checkout solutions for enterprise merchants. Supporting Affirm’s pre-sales, product influence, and successful implementations.
Responsibilities
- Combine technical aptitude, communication skills, and creative problem solving to help enterprise merchants design and implement scalable, reliable solutions on the Affirm platform
- Lead technical discovery, analyze requirements, and identify well-architected solutions during pre-sales activities
- Support deal wins and drive business growth
- Work with Sales, Engineering, and Product teams to develop merchant solutions
- Serve as a trusted technical advisor to customers
- Identify product enhancements and help build scalable internal processes
- Serve as subject matter expert on Affirm integration solutions, merchant checkout, customer journeys, and the competitive landscape
- Develop and articulate technical narratives mapping Affirm capabilities to merchant systems
- Architect end-to-end solutions for complex integrations and customizations
- Evaluate tradeoffs across merchant constraints, platform capabilities, and non-functional requirements
- Build trust with internal and external technical counterparts and foster long-term enterprise and key merchant relationships
- Partner with sales and partner engineering teams to lead solution strategy and support successful implementations
- Provide customer insights to influence product development and feature prioritization
- Create and share best practices, reusable assets, and training materials
- Provide technical and architectural input into sales planning and forecasting
- Identify technical risks and constraints early
- Collaborate with Sales Operations on scalable, repeatable technical engagement models and business processes
- Develop pre-sales support material and documentation for new products and features
- Build and present custom demos
Requirements
- BA/BS degree in business/technology, or equivalent technical account management experience
- 4+ years of experience in Sales Engineering, Solution Architecture, Partner Engineering, Solutions Engineering, technical sales or pre-sales roles, focusing on solution architecture and best practices
- 3+ years of current experience in the payments, fintech, or closely related industry
- Strong technical acumen in API integrations, SaaS platforms, and enterprise architectures, especially checkout processes and payment systems
- Ability to manage multiple assignments, work independently, and drive projects to completion with minimum guidance and high attention to detail
- Extensive experience with Ecomm, In-Store, Telesales, and other checkout and payment solutions
- Solid understanding of financial infrastructure industry trends and emerging technologies
- Comfortable writing scripts in at least one programming language
- Excellent communication skills and ability to articulate complex technical concepts to diverse audiences
- Executive presence and strong relationship-building skills
- Passion for customer success and championing the customer voice
- Experience architecting and technically positioning solutions for e-commerce platforms, payment gateways, in-store point-of-sale systems, and similar technologies
- Willingness to travel up to 30% of the time
- Role open only to candidates residing in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, or Saskatchewan
Benefits
- Health coverage at no cost: 100% of premiums covered for employees and dependents
- Monthly spending stipends for tech setup
- Ability to choose health and wellness options
- Flexible time off
- Generous holiday calendars
- Employee stock purchase plan (ESPP) with discounted Affirm stock
- Inclusive interview process and accommodations for candidates with disabilities
- In-person onboarding experience for all new hires
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