LP
Bilingual – Functional QA
LinkedIn Recruiter Post
Bilingual Functional QA needed for 12 - month contract in Toronto, ON. Requires 4 - 6+ years of QA experience in Banking Financial Services.
About the role
- AI Quality Assurance Intern at Cresta evaluating AI behavior and quality for customer interactions. Collaborating with AI Delivery team on quality assurance processes and model validation.
Responsibilities
- Execute structured test plans for AI Agent implementations
- Validate that intents, entities, and workflows trigger correctly
- Identify behavioral inconsistencies, misclassifications, or hallucinations
- Review and validate AI-generated suggestions, summaries, and classifications
- Provide actionable feedback to improve intent models and redaction/PII handling
- Run bias, redaction, and transcription accuracy checks
- Spot patterns or emerging issues across test sets
- Contribute ideas for improving internal QA processes and tools
Requirements
- AI/ML, NLP, or chatbots
- Product quality and user experience
- Linguistics, conversation analysis, or human–AI interaction
- Exploring a career in AI evaluation, AI ops, or product QA
- No advanced ML experience is required — just strong analytical thinking and curiosity about how intelligent systems behave.
Benefits
- Lunch can be expensed (up to $25) while working in the office.
- PTO: 4 days
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Degree requirement
No Education Requirement
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LP
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