Medical office administrator supporting Felix’s online healthcare platform and healthcare practitioners. Managing clinical files, lab requisitions, virtual consultations, and protected health information.
About the role
- Remote Solutions Administrator managing API integrations for enterprise HRIS, ATS, and CRM platforms. Bridging clients, Sales, Engineering, and third-party partners through deployment and troubleshooting.
Responsibilities
- Lead technical discovery sessions to understand enterprise client integration requirements.
- Design integration solutions using standard connectors, custom APIs, or browser extensions.
- Manage API integrations from initial configuration and staging through production go-live.
- Configure complex field mappings, data flows, cost codes, departments, and account structures.
- Conduct end-to-end testing of API payloads, webhooks, callbacks, and workflows in sandbox environments.
- Troubleshoot REST/SOAP APIs, XML/JSON payloads, OAuth authentication, synchronization, and permission issues.
- Coordinate technical configuration and issue resolution with third-party integration partners.
- Create technical SOW components, Change Orders, workflow diagrams, acceptance criteria, and testing procedures.
- Create and manage Jira tickets for Engineering when development or product changes are required.
- Identify technical risks, infrastructure limitations, and project scope before development.
- Test partner platform updates, validate integration stability, and document regression issues.
- Create technical documentation, API demos, and integration resources for internal teams.
- Support customer-facing technical webinars and demonstrations.
- Serve as the technical bridge between enterprise clients, Sales, Onboarding, Engineering, and third-party partners.
- Own the technical lifecycle of complex integrations from discovery and solution design through API configuration, deployment, testing, and troubleshooting.
Requirements
- Strong experience analyzing and troubleshooting REST/SOAP APIs, webhooks, XML/JSON data, and OAuth.
- Hands-on experience configuring integrations within enterprise platforms such as Workday, Salesforce, Dayforce, iCIMS, Paylocity, ADP, Bullhorn, and Lever.
- Strong understanding of data mapping, multi-tenant environments, parent-subsidiary structures, and dynamic cost-allocation logic.
- Experience creating technical SOWs, workflow diagrams, and project documentation.
- Experience managing technical work through tools such as Jira.
- Strong technical troubleshooting and problem-solving skills.
- Strong written and verbal communication skills, including translating technical requirements for business stakeholders.
- Ability to work effectively with clients, commercial teams, third-party partners, and software developers.
- Ability to learn new software quickly and adapt in a fast-paced environment.
- Ability to work independently while collaborating effectively across teams.
- Reliable and able to maintain regular and punctual attendance.
Benefits
- Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
- Daily opportunities to learn, innovate, and excel.
- Career growth opportunities and resources.
- High-energy, engaging work environment.
- Freedom to work from home or any location of your choice.
- Work-life balance with no stressful commute and quality time with loved ones.
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Medical office administrator supporting Felix’s online healthcare platform, which provides on - demand healthcare treatment. Managing practitioner files, lab workflows, consultations, and clinical administration.
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