Student Commons Administrator welcoming University of Alberta students and visitors. Managing space bookings, technology support, events, safety, and General Office operations.
About the role
- Administration and co-pay assistant supporting Cencora’s Canadian patient reimbursement and pharmaceutical services. Maintaining patient records, processing coverage information, and escalating access barriers.
Responsibilities
- Follow up with patients according to the approved/allowed cadence to obtain reimbursement-related updates and information required to support case progression
- Update and maintain patient files accurately and timely, documenting reimbursement-related activities, outcomes, and communications
- Collect, review, and record information related to coverage, claims status, and patient access matters
- Escalate reimbursement issues, coverage barriers, and case-specific concerns to appropriate team members
- Report adverse events identified during patient interactions to assigned units/departments
- Maintain accurate and current records in applicable systems and department files
- Compile reimbursement-related information from various sources for reporting, tracking, and case management
- Interact with internal team members and management to support resolution of case-related and workload-related issues
- Maintain positive and professional working relationships with associates, management, and internal stakeholders
- Perform related reimbursement support duties as assigned
Requirements
- High School Diploma/GED or equivalent experience required
- 1-3 years’ experience in an administrative role in a pharmaceutical setting
- In-depth knowledge of the Microsoft Office Suite of applications
- Proven accuracy when processing large amounts of data
- Strong communication and interpersonal skills
- Ability to work independently and in a team environment
- Adaptability to change and ability to learn new skills as required
- Effective written and verbal communication
- Strong organization and attention to detail
- Analytical thinking to compile information, identify discrepancies, and support routine reporting needs
- Ability to resolve routine issues using standard procedures and sound judgment on escalation needs
- Proficiency with standard productivity tools
- Ability to comply with applicable policies, procedures, privacy requirements, safety rules, and program guidelines
Benefits
- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities
Job title
Job type
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