Technical Support Specialist providing first line technical support for QuidelOrtho products and services. Handling customer complaints and troubleshooting issues for laboratory settings using strong analytical skills.
About the role
- Technical Support Engineer providing enterprise-level support to customers and partners at Cribl. Joining a collaborative team focused on unlocking observability data.
Responsibilities
- Develop a deep technical understanding of Cribl Stream and our other products
- Provide extraordinary technical support to our Enterprise customers and across various channels such as Slack, email, online meetings, etc.
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Follow standard procedures for reproducibility and escalation of unresolved issues to the appropriate internal teams
- Provide prompt and accurate feedback to customers, set achievable expectations, and ensure proper recording and closure of all issues
- Provide and document knowledge in the form of knowledge base tech notes, articles and participate in real-time forums (e.g., Slack) for real-time questions
- This position will require stand-by, on-call, or off-hours duties
Requirements
- BS degree in Computer Science or similar degree, or equivalent work experience
- 5+ years' experience supporting enterprise customers or working hands-on with distributed systems
- Passionate about working on complex technical issues
- Expert-level troubleshooting, problem-solving skills, and critical thinking
- Excellent client-facing skills, excellent written and verbal communication skills
- Experience with Linux, AWS, Azure, and Networking
- Bonus Points/Preferred Qualifications: Experience with Splunk, Elasticsearch, LogStash and/or other related observability technologies
Benefits
- health, dental, vision insurance
- short-term disability insurance
- life insurance
- paid holidays
- paid time off
- fertility treatment benefit
- 401(k)
- equity
- eligibility for a discretionary company-wide bonus
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Customer Support Analyst providing technical support to customers for LBMX's SaaS solutions. Responsibilities include triaging support issues and collaborating with internal teams for resolutions.
Technical Support Specialist assisting customers at Boldr by resolving inquiries and issues effectively. Delivering service excellence and collaborating with teams to enhance user satisfaction.
IT Support Analyst IV managing technology interruptions and support for North American Contact Center. Collaborating with technology partners and providing clear communication on issues and resolutions.
Team Captain managing technical support day - to - day operations at Boldr. Ensuring client satisfaction, team performance, and operational excellence.
SolidWorks Systems and Software Engineer at WhiteWater creating and supporting tools for engineering applications. Involved in developing and maintaining custom software solutions for waterpark design.
Technical Support Analyst delivering pre and post implementation support in software for HR solutions. Engaging with clients to troubleshoot and resolve technical issues effectively.
Software Engineer handling support requests for enterprise customers on the PlanetScale platform. Helping identify product gaps and collaborating with Technical Account Management, Engineering, and Sales teams.
Support Engineer providing technical assistance to Tailscale's user community by resolving technical issues and maintaining customer support interactions. Join a fully remote team focused on excellent user experiences.
Technical Support Engineer assisting e - commerce businesses with software issues and user inquiries. Collaborating with development for bug fixes and user feedback improvements.