Technical Support Specialist providing high - quality assistance for Absorb's clients via phone, chat, and email. Troubleshooting technical issues and ensuring client success with the Absorb platform.
About the role
- Technical Support Engineer delivering technical support and troubleshooting for clients in finance. Collaborating with teams to resolve issues and improve processes.
Responsibilities
- Deliver exceptional technical customer support
- Own, troubleshoot and resolve customer technical issues (Zendesk tickets)
- Leverage your technical expertise to implement “one time fixes”
- Deploy the Cryptio stack locally, debug issues and qualify bugs before escalating them
- Contribute to our back office / tooling roadmap
- Advocate Cryptio best practices both internally and externally
- Provide feedback to the Engineering and Product teams, based on customer needs
- Mentor technical support engineers with less experience
- Collaborate with the Technical Support Lead to improve team processes and efficiency
Requirements
- 5+ years of experience in a relevant role
- Strong scripting and SQL experience
- Experience with Zendesk (or similar)
- Strong knowledge of modern development tools (Git, Docker, CLI)
- Familiarity with Grafana (or similar)
- Excellent communication and organisational skills
- A collaborative mindset and team spirit
- A quick learner with the ability to adapt rapidly
Benefits
- Remote or Hybrid working
- 25 days paid holiday plus bank holidays
- One additional day of annual leave each year, up to 30 total days
- Your birth off
- Mental health resources, wellbeing programs, and professional coaching
- Family-friendly policies
- Fitness and wellness budget
- MacBook Pro
- $200 home office setup budget
- Training and development budget
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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