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Support Executive
LinkedIn Recruiter Post
Support Executive contract role in Toronto requiring PL/SQL, Unix/Linux scripting, Autosys, and ServiceNow skills with 8 - 10 years experience.
PS
PPE Technical Support Specialist
Posted 5 days ago
About the role
- PPE Technical Support Specialist at Perseus Group, providing technical support for Optimal Blue Product customers. Involves issue resolution, customer training, and support for sales clients.
Responsibilities
- Supports Emerging/Inside Sales Clients via chat messaging, email, telephone/video calls.
- Serves as liaison between end-users of the Product and Pricing engine and Optimal Blue to ensuring issue resolution, timely responses to questions and overall system support.
- Track and identify business trends that could result in potential jeopardy of the customer account.
- Communicates business trends and/or operational issues or other information that may impact client satisfaction with the appropriate internal parties like sales or client success.
- Maintains ongoing knowledge of the system to ensure appropriate level of customer service and issue resolution.
- Plays a key role in the training of clients on enhancements, new systems, or procedures.
- Consults with senior peers on non-complex projects to learn through experience.
- Achieves satisfactory ratings for all performance metrics i.e. “Rules of the Road” or other communicated requirements.
- Ensures timely completion of assigned projects while performing day-to-day customer support.
Requirements
- Typically requires at least two (2) years of mortgage experience and/or demonstrated technical capabilities.
- Mortgage pricing and/or Secondary/lock desk experience and/or experience with Optimal Blue Product and Pricing engine preferred.
- Excellent customer service skills to include a proactive instead of reactive approach to issue resolution.
- Excellent verbal and written communication skills.
- Ability to follow established processes and procedures to resolve customer related issues.
- Ability to work 10am to 7pm CST, Monday through Friday.
Benefits
- Full time employees will also be eligible for enrollment in a wide range of choices of benefits , including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match).
- The Company provides a minimum of 10 days of vacation for new employees , sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year.
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