Management information technician extracting data, developing systems, and producing reports for Desjardins. Supporting technical projects, operational processes, and user training in a hybrid role.
About the role
- Heavy Duty Equipment Technician servicing CTOS’s specialized trucks and heavy equipment across Northern Ontario. Performing field diagnostics, repairs, maintenance, and customer support with extensive travel.
Responsibilities
- Perform maintenance, diagnostics, troubleshooting, and repairs on CTOS equipment, including Bucket Trucks, Boom Trucks, Aerial Lift Equipment, Digger Derricks, Forestry Equipment, Hi-Rail Equipment, Utility and Vocational Trucks, and related hydraulic, electrical, and diesel-powered equipment
- Work independently and solve complex equipment issues in the field
- Travel to customer locations throughout Northern Ontario
- Approximately 75% overnight travel throughout Northern Ontario, primarily Monday through Friday; home most weekends
- Diagnose, troubleshoot, and repair utility trucks and specialized equipment in shop and field environments
- Perform preventative maintenance inspections and scheduled service
- Read and interpret equipment manuals, schematics, repair orders, and technical documentation
- Utilize laptops and diagnostic software to identify and resolve equipment issues
- Service and repair hydraulic, electrical, mechanical, and diesel engine systems
- Conduct inspections and complete repairs according to CTOS standards
- Verify repairs and road-test equipment when required
- Complete inspection reports, repair orders, timecards, and service documentation accurately
- Tag and process warranty and core return parts
- Communicate repair progress and additional repair needs to management
- Communicate professionally with customers to minimize downtime and maximize equipment uptime
- Participate in CTOS and manufacturer-sponsored safety and technical training
- Adhere to all federal, provincial, and local safety and environmental regulations
- Support customer satisfaction initiatives and maintain positive customer relationships
- Travel outside the primary territory when business needs require
- Perform other duties as assigned
- Support North America's utility, forestry, telecommunications, construction, rail, and energy industries through specialized truck and heavy equipment solutions
Requirements
- Ontario Journeyperson Skilled Trades Certificate or Red Seal certification
- Valid Class G or Class D driver's license
- Ability to travel extensively throughout assigned territory
- Strong mechanical, electrical, hydraulic, and troubleshooting skills
- Must supply own hand tools
- Strong customer service and communication skills
- CVIP (Commercial Vehicle Inspection Program) experience preferred
- Hydraulic and electrical diagnostics experience preferred
- Reading and interpreting electrical schematics and blueprints preferred
- Welding and fabrication experience preferred
- Experience with QuickServe, DTNA, or similar diagnostic software preferred
- ANSI and Dielectric Testing certifications or experience preferred
- High School Diploma, or equivalent
- Journeyperson or Red Seal certification in Heavy Equipment, or a related trade preferred
- Basic computer proficiency, including Microsoft Office
- Valid driver's license with a clean driving record
- Ability to lift and maneuver tools and parts safely
- Ability to frequently stoop, bend, kneel, squat, climb, and work in varying weather conditions
- Candidates should be based in the Greater Sudbury or Timmins, Ontario area
Benefits
- Fully equipped service truck with crane, welder, and air compressor
- Company laptop and cell phone
- Competitive compensation
- Paid time off
- Extended health benefits
- RRSP and DPSP programs
- Ongoing technical training
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