Gestionnaire TI chez Pharmascience, entreprise pharmaceutique, responsable de la gouvernance des fournisseurs et contrats. Pilotage des budgets, risques, KPI et initiatives d’amélioration continue RUN.
About the role
- Help Desk Associate providing front-line technical support and IT services throughout Canada. In-person, phone, and remote support for hardware, software, and network-related issues.
Responsibilities
- Provide front-line technical support and IT services to end users, on-site and remotely throughout Canada.
- Deliver in-person, phone, and remote support for hardware, software, and network-related issues.
- Support day-to-day IT operations and assist with onboarding and offboarding activities.
- Contribute to the effective management of IT requests and assets.
- Work closely with other IT team members and vendors to ensure issues are resolved efficiently.
- Provide Level 1 support and assist with Level 2 issues across hardware, software, and network environments.
- Ensure IT support tickets are accurately logged, prioritized, and resolved in a timely manner.
- Deliver IT support through multiple channels, including the ticketing system, phone, remote sessions, and onsite walk-ups.
- Escalate more complex issues to senior IT staff, internal teams or vendors as required, maintaining ownership and follow-up.
- Support onboarding and offboarding activities, including account setup, equipment imaging and user provisioning.
- Configure, install, and maintain end-user devices, including laptops, desktops, peripherals, and mobile devices.
- Assist with the maintenance of IT assets and inventory, ensuring accurate tracking and documentation.
- Provide support for business apps, Microsoft 365, remote access tools, and internal software.
Requirements
- Post-secondary education in Information Technology, Computer Science, or a related field preferred, or equivalent combination of education and experience.
- Professional certifications a plus (CompTIA, HDI, ITIL, Microsoft).
- 1–3 years of experience in an IT support, service desk, or help desk role.
- Strong working knowledge of Microsoft Windows and Microsoft 365 (Outlook, Teams, Office applications).
- Foundational understanding of Active Directory or Azure/Entra ID concepts.
- Experience troubleshooting laptops, desktops, printers, and peripherals.
- Familiarity with ticketing systems (ServiceNow) and IT service processes.
- Demonstrated proficiency in administering the following technologies: SCCM, Microsoft Exchange, Active Directory, Bitlocker, Microsoft Azure, DHCP, LAN, and WAN.
- Exposure to remote support tools (TeamViewer) and mobile device support (iOS/iPadOS) considered an asset.
- Strong customer service orientation with the ability to communicate technical information clearly and professionally.
- Good organizational and time management skills, with the ability to manage multiple tasks and priorities.
- Willingness to learn and develop technical skills in a fast-paced environment.
- Ability to lift up to 25 lb boxes and travel occasionally to support clinic locations.
- A valid driver's license and/or a dependable method of transportation are required to report to the office location.
Benefits
- N/A
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Senior Technical Support Specialist resolving complex platform and media workflow issues at XR Extreme Reach. Building automation and AI - assisted tooling while mentoring support teams.
Technical Support Specialist supporting developers on Boldr’s open - weight AI platform. Troubleshooting APIs, SDKs, billing, and complex technical issues while building support processes.
Advanced technical support for SOVRA’s public procurement platform and CLM applications. Resolving complex customer issues and supporting next - generation product adoption.
Help Desk Specialist supporting Hudbay Minerals’ mining operations with Tier 1 and 2 hardware and software services. Troubleshooting systems, provisioning devices, and supporting office and remote mine - site users.
IT Manager leading managed IT services, infrastructure, and technical teams for SysGen clients. Developing strategic technology plans, optimizing operations, and managing service delivery across Alberta and British Columbia.
Product Manager leading Intact’s IT services portfolio transformation, governance, and value realization. Aligning enterprise platforms, automation, AI, and ITSM initiatives with measurable business outcomes.
Technical Support Specialist supporting Tango Analytics’ enterprise IWMS/SaaS customers. Troubleshooting tickets, integrations, configurations, and incidents across L1 and L2 support.
Bilingual French - English Help Desk Analyst supporting legal and professional services firms’ IT users. Troubleshooting hardware, software, network, and access issues through phone, email, chat, and remote tools.
Technical Support Specialist supporting Tango Analytics' enterprise IWMS/SaaS customers. Resolving L1/L2 tickets, troubleshooting integrations, and partnering with Engineering and Product.