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Senior Test Lead / Quality Assurance Lead
LinkedIn Recruiter Post
Senior Test Lead needed for 8 - month contract in GTA. Must have healthcare interoperability (HL7/FHIR) and automation (Playwright) experience.
About the role
- Help Desk Associate providing front-line technical support and IT services throughout Canada. In-person, phone, and remote support for hardware, software, and network-related issues.
Responsibilities
- Provide front-line technical support and IT services to end users, on-site and remotely throughout Canada.
- Deliver in-person, phone, and remote support for hardware, software, and network-related issues.
- Support day-to-day IT operations and assist with onboarding and offboarding activities.
- Contribute to the effective management of IT requests and assets.
- Work closely with other IT team members and vendors to ensure issues are resolved efficiently.
- Provide Level 1 support and assist with Level 2 issues across hardware, software, and network environments.
- Ensure IT support tickets are accurately logged, prioritized, and resolved in a timely manner.
- Deliver IT support through multiple channels, including the ticketing system, phone, remote sessions, and onsite walk-ups.
- Escalate more complex issues to senior IT staff, internal teams or vendors as required, maintaining ownership and follow-up.
- Support onboarding and offboarding activities, including account setup, equipment imaging and user provisioning.
- Configure, install, and maintain end-user devices, including laptops, desktops, peripherals, and mobile devices.
- Assist with the maintenance of IT assets and inventory, ensuring accurate tracking and documentation.
- Provide support for business apps, Microsoft 365, remote access tools, and internal software.
Requirements
- Post-secondary education in Information Technology, Computer Science, or a related field preferred, or equivalent combination of education and experience.
- Professional certifications a plus (CompTIA, HDI, ITIL, Microsoft).
- 1–3 years of experience in an IT support, service desk, or help desk role.
- Strong working knowledge of Microsoft Windows and Microsoft 365 (Outlook, Teams, Office applications).
- Foundational understanding of Active Directory or Azure/Entra ID concepts.
- Experience troubleshooting laptops, desktops, printers, and peripherals.
- Familiarity with ticketing systems (ServiceNow) and IT service processes.
- Demonstrated proficiency in administering the following technologies: SCCM, Microsoft Exchange, Active Directory, Bitlocker, Microsoft Azure, DHCP, LAN, and WAN.
- Exposure to remote support tools (TeamViewer) and mobile device support (iOS/iPadOS) considered an asset.
- Strong customer service orientation with the ability to communicate technical information clearly and professionally.
- Good organizational and time management skills, with the ability to manage multiple tasks and priorities.
- Willingness to learn and develop technical skills in a fast-paced environment.
- Ability to lift up to 25 lb boxes and travel occasionally to support clinic locations.
- A valid driver's license and/or a dependable method of transportation are required to report to the office location.
Benefits
- N/A
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