Bilingual Policy Specialist at Manulife handling complex transactions and providing client service support. Collaborating with various teams to optimize service efficiency in a fast - paced environment.
About the role
- Technicien de service bilingue dans le domaine de l'équipement médical. Offrant un soutien technique, des réparations, et l'entretien d'équipements chez les clients.
Responsibilities
- Responsible for providing technical support to end users
- Perform instrument calibration
- Carry out on-site repairs when possible
- Maintain diagnostic equipment
- Manage service schedules and contracts
- Provide comprehensive troubleshooting support
- Inform clients about potential new equipment
- Ensure customer satisfaction
- Keep technical knowledge up to date through training modules
Requirements
- Native French fluency and working knowledge of English required
- Post-secondary diploma in a technical service-related field (computer repair, electronics, technology, diagnostic medical equipment, mechanics, or equivalent)
- Willingness to travel within Canada (approximately 60% day trips, 20% requiring overnight stays)
- Minimum 2 years' experience in a technical service environment
- Minimum 2 years' experience in selling products and services (repairs, warranties, annual service contracts)
- Experience in installation, calibration, repair, and maintenance of electronic equipment
- Ability to inspect and test electronic equipment and assemblies
- Excellent attention to detail and strong organizational skills
- Willingness and motivation to learn to stay current with technical changes and internal processes
- Technical mindset with strong adaptability and flexibility
- Proficiency with Microsoft Office (Word, Excel, PowerPoint)
- Positive, professional attitude focused on meeting and exceeding customer expectations
Benefits
- Competitive salary and annual merit-based increases
- Flexible work arrangements
- Comprehensive benefits including medical, dental, paramedical and vision insurance, and an Employee Assistance Program (EAP)
- Health/fitness spending account
- Group Registered Retirement Savings Plan (RRSP) with employer contribution
- Paid vacation and paid personal days
- Dynamic work environment
- Career development programs and opportunities
- Vibrant social and cultural company events
Job title
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