Technicien de service bilingue dans le domaine de l'équipement médical. Offrant un soutien technique, des réparations, et l'entretien d'équipements chez les clients.
Responsibilities
Responsible for providing technical support to end users
Perform instrument calibration
Carry out on-site repairs when possible
Maintain diagnostic equipment
Manage service schedules and contracts
Provide comprehensive troubleshooting support
Inform clients about potential new equipment
Ensure customer satisfaction
Keep technical knowledge up to date through training modules
Requirements
Native French fluency and working knowledge of English required
Post-secondary diploma in a technical service-related field (computer repair, electronics, technology, diagnostic medical equipment, mechanics, or equivalent)
Willingness to travel within Canada (approximately 60% day trips, 20% requiring overnight stays)
Minimum 2 years' experience in a technical service environment
Minimum 2 years' experience in selling products and services (repairs, warranties, annual service contracts)
Experience in installation, calibration, repair, and maintenance of electronic equipment
Ability to inspect and test electronic equipment and assemblies
Excellent attention to detail and strong organizational skills
Willingness and motivation to learn to stay current with technical changes and internal processes
Technical mindset with strong adaptability and flexibility
Proficiency with Microsoft Office (Word, Excel, PowerPoint)
Positive, professional attitude focused on meeting and exceeding customer expectations
Benefits
Competitive salary and annual merit-based increases
Flexible work arrangements
Comprehensive benefits including medical, dental, paramedical and vision insurance, and an Employee Assistance Program (EAP)
Health/fitness spending account
Group Registered Retirement Savings Plan (RRSP) with employer contribution
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