Member Solutions Advisor delivering tailored financial solutions to members at Tru Cooperative Bank. Handling inquiries through various communication channels in a dynamic contact center environment.
About the role
- Senior Advisor in Operational Efficiency at Desjardins Group advising on strategic projects and initiatives. Lead development and improvement of business processes to boost operational efficiency.
Responsibilities
- Advise clients and partners to help them position, plan, develop, execute and monitor strategic projects and initiatives
- Develop and update policies, standards, models and programs to support your unit’s strategic projects and initiatives
- Identify, analyze and diagnose major issues and make recommendations to decision-making bodies
- Monitor the industry to understand and anticipate trends in your specialty area and make recommendations
- Represent your unit before decision-making bodies
- Represent Desjardins’s position when making agreements with external partners and organizations
Requirements
- Bachelor's degree in a related field
- A minimum of six years of relevant experience
- Strong communication skills in both French and English, both oral and written due to the nature of the duties or work tools or because the position involves interactions with english-speaking parteners, members and/or clients
- Action oriented, Customer Focus, Differences, Interpersonal Savvy, Nimble learning, Strategic mindset
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
Job title
Job type
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