Analyste soutien technique résolvant les incidents SQL, Java et intégrations pour le logiciel infonuagique de Tecsys. Soutien aux hôpitaux, pharmacies et distributeurs grâce au diagnostic et à la collaboration interne.
About the role
- Technical Support Agent managing the caisse's computer systems and providing technological support to users. Responsible for administration, maintenance, and user training regarding IT systems.
Responsibilities
- Perform MIC platform administration tasks (e.g., shutting down and starting servers, verifying automated system operations, managing access groups, maintaining backup units and recovering files).
- Perform basic network tasks (e.g., resetting passwords, configuring new users, performing routine maintenance procedures).
- Manage computer hardware and technology systems and equipment (e.g., desktops and laptops, printers, telephone systems, office phones, mobile phones and alarm systems).
- Produce and send reports regarding issues encountered and perform follow-up actions.
- Compile various statistics and other data on compliance with service standards.
- Inform the Help Desk Services team of changes required for computer equipment, as needed.
- Carry out activities related to systems and technology equipment (e.g., activation, configuration, maintenance and repair).
- Assess equipment needs, propose solutions and procedures for acquisition and disposal, and perform follow-up activities.
- Serve as an IT and technology resource for users.
- Support users in optimizing their use of systems and equipment, diagnose and propose solutions to problems encountered, escalate more complex issues and follow up.
- Develop and propose basic training activities for users of computer and technological equipment and systems.
- Participate in planning and implementing activities required for deploying and upgrading desktop systems.
- Ensure the application of standards, procedures, guidelines and recommendations related to computer security.
- Oversee all activities related to the flow of technical information necessary for the platform’s smooth operation.
- Manage and update various web and platform applications, profiles, standardized groups and user IDs.
- Manage licenses for various applications (e.g., PALTrak network, Expert module) and related costs.
Requirements
- College diploma in a related field
- Minimum of one year of relevant experience
- Knowledge of French is required
- Understanding of the philosophy and fundamentals of financial services cooperatives
- Knowledge of information security policies, legislation, standards and ethics as they relate to caisse operations, the business centre and the Federation
- Knowledge of procedures and methods related to the caisse's computer equipment
- Knowledge of service standards
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement for health and wellness expenses and telework equipment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Technical Support Analyst troubleshooting Tecsys Elite applications for healthcare and distribution customers. Resolving support cases through ServiceNow, SQL, log analysis, and cross - team coordination.
Bilingual Customer Support Technician supporting YOVU’s Canadian business - phone customers. Troubleshooting VoIP systems, translating Québécois French documentation, and assisting Quebec client onboarding.
Remote support engineer troubleshooting automated flow cytometry instruments for BD Bioscience customers. Providing phone - based technical assistance across North America and documenting service interactions.
Senior Technical Support Engineer helping Sentry, an application monitoring platform, debug complex SaaS issues. Building MCP - powered agentic support systems and autonomous resolution paths.
Capital markets support engineer maintaining and transforming financial technology platforms for Capgemini clients. Troubleshooting incidents, developing solutions, and supporting trade lifecycle integrations.
Technical Support Analyst supporting domain migration and maintaining Windows hardware, software, networks, and Exchange systems. Contract role with ClaimsPro’s Canadian claims - services team.
Part - time remote Technical Support Analyst helping ClaimsPro users migrate domains and maintaining Windows hardware, software, networks, and Exchange systems.
Technical Support Representative supporting Asteris’s Keystone PACS veterinary imaging software. Troubleshooting installations, integrations, connectivity, and urgent client issues.
IT Support Analyst supporting TD Securities’ global banking operations technology and capital markets systems. Managing incidents, applications, production changes, and problem resolution in a hybrid role.