Team leader managing unit's activities and talent development in financial services. Coordinating projects, guiding experienced professionals, and ensuring quality satisfaction while managing the budget.
About the role
- Team Leader providing management support, coordinating technical activities, and fostering employee engagement at Desjardins Ontario Credit Union. Leading team efforts to achieve performance and quality targets.
Responsibilities
- Provide management support for the team
- Coordinate your unit’s technical activities, action plans and initiatives
- Coach and guide a team composed primarily of technical and support employees, assign tasks and activities, and regularly monitor progress
- Support employee engagement by creating a positive, motivating work environment where everyone’s contribution is valued
- Solve technical problems and help develop and improve technical methods and procedures
- Serve as technical collaborator for your unit and practitioners
- Help determine your unit’s service offer and ensure your projects and activities are planned and executed
- Meet targets on time and on budget and manage results, performance, quality and client/partner satisfaction
- Help develop training and skills development strategies and action plans for team members
- Help resolve complaints and problems in accordance with the organization’s practices
- Play a non-decision-making role in hiring, performance management, discipline, and skills development
- Manage the budget
Requirements
- General college diploma in a related field
- A minimum of two years of relevant experience
- Strong communication skills in both French and English, both oral and written due to the nature of the duties or work tools or because the position involves interactions with english-speaking partners, members and/or clients
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
Job title
Job type
Experience level
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Not specified
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